Cocktail Server (Internal Applicants Only)

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Cocktail Server provides exceptional, professional, and courteous guest service in a high-paced lounge environment, serving alcoholic and non-alcoholic beverages and food. The role involves taking orders, communicating menu offerings, handling payments, maintaining clean and stocked workstations, and completing assigned side work. Alcohol service must follow the guidelines of the MAST training program. Duties and expectations may change as needed, and other duties may be assigned.

Requirements

Exceptional guest service skills.
Must be at least 18 years of age.
Six months to one year of related work experience and/or training, or an equivalent combination of education and experience.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
Ability to receive detailed information through oral and written communication.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform repetitive movement daily, with occasional bending and crouching.

Nice To Haves

Prior experience as a cocktail server preferred.
Prior experience working in a lounge, bar, or tavern environment desired.

Responsibilities

Take guests’ alcoholic and non-alcoholic beverage orders, collect payment, and return change accurately and promptly.
Serve and refill non-alcoholic beverages.
Communicate menu offerings to guests as applicable.
Serve alcohol in accordance with MAST training program guidelines.
Operate, balance, and reconcile the cash till and Point of Sales (POS) system as trained.
Keep workstations stocked, neat, clean, and sanitary.
Attend mandatory department meetings and training.
Provide full service in a high-paced lounge environment serving food and drinks.
Complete side work in a timely and satisfactory manner.
Obtain and restock supplies as needed.
Work nights, weekends, and holidays as required.
Perform other duties as assigned.