Cocktail Server

Cache Creek Casino Resort • Brooks, CA

1d

About The Position

The Cocktail Server provides cocktail and beverage service to guests in the lounge, at high-limit tables, and in Poker. The role is responsible for delivering professional, consistent service, promoting Cache Creek Casino Resort positively, and communicating daily with the Beverage Management on duty. The server takes beverage orders, describes featured wines and spirits and promotions, answers guest questions, checks on guest satisfaction, and follows service, safety, sanitation, RICH, and Food & Beverage standards.

The position also involves carrying a 12–15-inch tray containing hot and cold food items, using the POS system to enter orders and modifiers and split checks, and performing self-banking transactions. The server reconciles paperwork and completes proper drops with minimal variance, maintains the pantry and service areas, buses tables, performs side work, and completes other duties assigned by management. The position has no supervisory responsibilities. TIPS certification and Guest Service Training must be completed within 90 days of employment; a Cache Creek Casino Resort Tribal Gaming License is also required.

Requirements

• High school diploma or GED and three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 21 years of age.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to customers, clients, and coworkers.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals, calculate rates, ratios, and percentages, and interpret bar graphs.
• Ability to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
• Must obtain TIPS certification.
• Must obtain a Cache Creek Casino Resort Tribal Gaming License.
• Ability to perform the essential duties with or without reasonable accommodation.

Responsibilities

• Provide cocktail and beverage service to guests in the lounge, at high-limit tables, and in Poker.
• Deliver professional and consistent guest service and promote Cache Creek Casino Resort positively.
• Communicate daily with the Beverage Management on duty.
• Take alcoholic and non-alcoholic beverage orders; describe featured wines, spirits, and promotions and answer guest questions.
• Greet and converse with guests, suggest or receive cocktail orders, replenish beverages, and check back on guest satisfaction.
• Carry a 12–15-inch tray containing hot and cold food items.
• Perform service steps and maintain service standards, including safety and sanitation practices.
• Complete TIPS certification and Guest Service Training within 90 days of employment.
• Bus tables, perform side work, and complete duties assigned by management.
• Communicate basic knowledge about the casino resort and follow RICH and Food & Beverage standards.
• Use the POS system to place beverage orders, enter modifiers, and split checks.
• Perform self-banking transactions involving payments such as Offline Acres, Officer Comps, Business Comps, Food Vouchers, credit cards, and cash.
• Reconcile paperwork and make proper drops with minimal variance.
• Keep the pantry organized according to standards and clean areas as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED