Cocktail Lounge server

Sage Hospitality•Fort Collins, CO

2d•$12 - $12•Onsite

About The Position

Under general supervision, provides prompt and courteous food service to customers. The Elizabeth Hotel and Emporium is a one-of-a-kind destination where music, art, and Colorado spirit converge. Working here means you’re not just clocking in; you’re helping write the story of a place people genuinely love. We celebrate what makes each person unique. At The Elizabeth, individuality isn’t just welcomed; it’s essential to who we are. Our team is the heartbeat of this hotel, and we’re committed to creating a workplace where you feel seen, supported, and inspired to grow. As part of Sage Hospitality Group, we bring the resources and backing of an industry leader while maintaining the warmth and creativity of an independent, community-rooted property.

Requirements

High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English
Must have ability to perform multiple tasks at one time.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Ability to hear customers, supervisors, and communicate with other staff.
Ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Ability to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Ability to follow verbal and written instruction and be able to communicate both verbally and in writing.

Responsibilities

Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.

Benefits

Supplemental pay: Tips
Mental health resources, including an Employer Assistance Program (EAP)
Sick pay
Holiday pay
Eligible to participate in the company’s 401(k) program with employer matching
Free Employee Meals (Wednesdays – Sundays)
Discount rates on Sage and Marriott hotels and Sage Restaurants
Employee referral Bonus program ($500 for hourly roles and $1000 for salaried roles)
Real growth, real pathways; mentorship, cross-functional learning, and internal advancement opportunities across The Elizabeth and the broader Sage portfolio
Flexible scheduling designed to support a healthy work-life balance
An inclusive culture that leads with integrity, curiosity, and care
Wellness resources, tuition reimbursement, and meaningful benefits
Team perks, including hotel and travel discounts, team meals, and employee recognition programs
A chance to give back; Sage is deeply committed to community impact, and we bring that spirit to everything we do in Fort Collins