Cocktail Server

Pyramid Global Hospitality•Cincinnati, OH

1d•$6•Onsite

About The Position

The Lytle Park Hotel is seeking a passionate hospitality professional with strengths in service, thorough knowledge of the guest’s experience, and an exceptional Beyond Compare service attitude for the position of Cocktail Server. This role is responsible for ensuring that all guests have the highest quality experience possible, while serving the guest in a Five Star manner. The hotel is part of Pyramid Global Hospitality, a leading hospitality management company with a diverse portfolio of properties.

Requirements

2-4 years of food service experience
Knowledge of wine, beer, cocktails, and spirits
Ability to work under pressure in a fast-paced environment
Excellent communication skills
Able to carry trays and move items weighing up to 30 pounds
Able to stand for 8 consecutive hours
Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures
Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines

Nice To Haves

Engaging and welcoming personality
Descriptive and can sell
Passion for creating an exceptional experience for all guests

Responsibilities

Greets and seats guests in alternating sections of the restaurant as quickly as possible, presents them with menus, makes meal suggestions and appropriate wine selections and answers questions regarding meal preparation.
Takes order and presents check to the cook.
Records all sales using appropriate cash register, and follows all cash handling procedures.
Maintains cash bank, guest checks, and processes guest payment according to established procedures.
Balances all checks and completes closing paperwork at the end of the shift.
Serves order as soon as ready in a professional and pleasant manner.
Makes sure proper garnish is on plate before serving.
Presents check to guest for payment.
Continuously checks on the needs of guests in entire restaurant, bussing tables, and pouring beverages.
Responds in a proactive manner to any guest concerns to ensure satisfaction.
Is knowledgeable of all menu items (food and beverage), including how they are prepared, and their status for the day.
Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by manager.
Practices “clean as you go” method, and sanitation standards.
Reports all tips received on a daily basis and records them on a tip declaration sheet.
Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents.
Assists with room service, bartender and lounge duties as necessary.
Provides the highest quality of service to guests at all times.
Performs all other duties deemed necessary by management.