Cocktail Server - PHD Lounge New York

Tao Group Hospitality•New York, NY

10d•Onsite

About The Position

This role involves actively taking orders, conducting full and complete beverage and food service, and monitoring the guests' lounge/bar experience. The Cocktail Server will interact with guests, team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. The position requires anticipating and accommodating all guest needs, providing professional and exceptional service, presenting menus, answering questions, and making suggestions for all beverage and food items. Informing guests of food and beverage specials with prices, soliciting allergy or dietary restrictions, and accurately entering all orders into the POS system are key responsibilities. Ensuring the delivery of all food and beverage to guests, maintaining general cleanliness of assigned stations and the venue, and reporting any breakage or damage of equipment or furniture immediately to management are also essential. The role requires following supervisor instructions, communicating with and supporting co-workers, and being a team player. Possessing in-depth knowledge of all food and beverage menus and the company, serving beverages in accordance with state regulations and alcohol awareness training standards, and following proper procedures for bottle service, cash/payment card handling, and sanitation standards are crucial. Accurately completing end-of-shift financial procedures and communicating guest needs to support staff, managers, and chefs are also part of the job. This includes properly setting up the cocktail lounge/bar and side stations, performing side-work, and completing opening/closing procedures, ensuring furniture is clean, tables are set, and side-stations are stocked. Attending and participating in daily pre-service meetings, training sessions, and departmental meetings is expected. Learning by listening, observing, sharing knowledge, and leading by example, while portraying a positive and professional attitude and demonstrating knowledge of Tao Group Hospitality, its partners, and supporting hotel environments, are important aspects of the role. Working as part of a team, providing help and support to all team members, and completing additional tasks as assigned are also required.

Requirements

Tao Group Hospitality in-venue cocktail server training

Nice To Haves

Previous hospitality experience preferred
Previous cocktail server or floor server experience preferred
Experience in a high-volume restaurant/nightclub/lounge

Responsibilities

Anticipate and accommodate all needs of the guests
Provides professional and exceptional service
Presents menus, answers questions, and makes suggestions for all beverage and food items
Inform guests of all food and beverage specials, with prices
Required to solicit any allergy or dietary restrictions from each guest
Accurately enters all orders into the POS system
Ensures the delivery of all food and beverage to the guests
Maintain general cleanliness of assigned stations and the entire venue
Reports all breakage, and damage of equipment or furniture immediately to management
Follow supervisor’s instructions, communicate with and support co-workers, and be a team player
Possesses in-depth knowledge of all food and beverage menus and the company
Serves all beverages in accordance with all state regulations and alcohol awareness training standards
Follows all company procedures when providing bottle service
Follows proper cash/payment card procedures
Complies with Department of Health and company sanitation standards
Accurately completes all end-of-shift financial procedures
Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs
Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management
Ensures all lounge furniture is clean and free of debris
Sets tables with proper settings
Stocks side-stations with prescribed supplies
Completes opening duties as assigned or directed
Completes closing duties as assigned or directed
Attends and participates in daily pre-service meetings
Attends and participates in any training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Works as part of a team and provides help and support to all team members
Assist and/ or complete additional tasks as assigned