Coach Operator

Ben Franklin Transit•Richland, WA

11d•Onsite

About The Position

Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development. We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety. Employees and representatives of BFT are expected to uphold our values and mission. The nature of this position is to operate fixed-route buses in the Benton and Franklin County service area, ensuring safe and timely transport of passengers. Display a professional attitude and provide effective customer relations.

Requirements

High School diploma or G.E.D. equivalent
Be 21 years of age
Five years of driving experience
Valid Washington State driver license
Class B Commercial Driver License (CDL) or Washington State Commercial Learner Permit with passenger endorsement and no air brake restriction
Corresponding DOT medical certification

Nice To Haves

Previous transit driving experience is encouraged, but not required.

Responsibilities

Drive vehicle over specified routes or to specified destinations to transport passengers adhering to established time schedules; comply with traffic regulations ensuring passenger safety.
Provide courteous and respectful behavior to passengers; respond to questions regarding fares, schedules, routes, and transfer points.
Pick up and drop off passengers at designated bus stops; collect fares, tickets, and transfers; validate passes.
Conduct a thorough visual pre-and post-trip inspections on assigned bus and equipment following Department of Transportation (DOT) regulations; report malfunctions, damages, or equipment failures accordingly.
Assist passengers, such as elderly or disabled individuals in boarding or alighting bus; ensure they are properly seated; load/unload wheelchair/mobility device and secure appropriately.
Troubleshoot enroute problems; notify dispatch regarding mechanical issues, potential safety concerns, traffic problems, road hazards, and accidents.
Promote passenger safety; handle passenger conflicts and disruptive passengers; respond to medical emergencies; notify dispatch when assistance is needed.
Implement Agency protocols in the event of vehicle or non-vehicle-involved accidents.
Announce stops using public address system; keep passengers informed of delays.
Complete paperwork including timesheets, day card, arrival and departure times, occurrence/incident reports, passenger counts, types of fares used, and log books.
Perform special service assignments, bus bridges, and acts as replacement driver; assist in training new drivers.
Maintain cleanliness of vehicle.
Work with and maintain confidential information.
Demonstrate regular and punctual attendance.
Other duties as assigned.