Co-Response Outreach Coordinator

f3b7cfcb-545f-4c51-8db3-944a7ec146e1•Rapid City, SD

2d•$24 - $30

About The Position

The Co-Response Outreach Coordinator supports the Community by coordinating outreach activities, facilitating access to community resources, supporting program deliverables, and strengthening partnerships with community stakeholders. The role connects relatives and community members experiencing behavioral health, substance use, housing, crisis-related, or other social service needs to appropriate supports. It also assists with documentation, data collection, event coordination, resource navigation, and communication with internal teams and external partners. The position promotes coordinated, culturally responsive, and effective service delivery for individuals who may frequently use community, emergency, crisis, or justice-related resources. The coordinator works with GPTLHB program staff, community members, community partners, and other stakeholders; helps identify needs and connect people to services; and supports case coordination, referrals, follow-up, and continuity of care. The position also coordinates program activities and outreach events, maintains records and resource information, supports program reporting and administrative processes, and helps strengthen collaboration among service providers. Work may occur in office, clinical, community-based, and field/outreach settings. Local or regional travel may be required. The role may involve contact with individuals experiencing crisis, behavioral health or substance use concerns, housing instability, or other barriers to care. Schedule flexibility, including evenings, weekends, or extended hours, may be needed based on program or outreach needs. Employment is contingent on required criminal background checks and compliance with employee health screening and immunization requirements, including MMR, Varicella, Hepatitis B, Influenza, T-dap, and COVID-19 vaccination.

Requirements

Bachelor’s degree in social work, human services, public health, behavioral health, criminal justice, psychology, sociology, or a related field and one year of relevant experience; or an associate degree in a related field and three years of relevant experience; or a high school diploma/GED and five years of progressively responsible relevant experience.
Ability to conduct needs assessments, identify barriers to care, and connect individuals to appropriate services and supports.
Ability to communicate effectively one-on-one, in small groups, in community settings, and with partners.
Ability to build professional working relationships with internal teams, external agencies, program partners, and community stakeholders.
Ability to maintain confidentiality, professional boundaries, safety awareness, and culturally responsive service practices.
Ability to sit, stand, walk, bend, and move throughout the workday; drive locally or regionally; and lift and carry up to 25 pounds.
Ability to use a computer, keyboard, phone, and standard office equipment for documentation, reporting, scheduling, and communication.
Ability to participate in outreach events, meetings, trainings, and field-based activities as needed.
Required criminal background checks and compliance with employee health screening and immunization requirements before the first day of employment, including MMR, Varicella, Hepatitis B, Influenza, T-dap, and COVID-19 vaccination.

Nice To Haves

Experience working with tribal communities, Co-Response teams, behavioral health providers, law enforcement partners, housing resources, crisis response programs, public health programs, or community-based outreach programs.
Ability to maintain a flexible work schedule, including evenings, weekends, local travel, overnight travel, or extended travel as needed.

Responsibilities

Coordinate and conduct Co-Response outreach activities with GPTLHB program staff, community members, partners, and other stakeholders.
Facilitate access to community resources, including behavioral health services, housing, food, clothing, transportation, vocational services, life-skills supports, crisis resources, and other social services.
Collaborate with law enforcement, emergency response agencies, community-based organizations, behavioral health providers, housing resources, and other agencies.
Identify and support individuals or populations who frequently use Rapid City resources and programs, including emergency services and the Pennington County Jail.
Conduct needs assessments and provide emergency resource navigation for individuals experiencing substance use concerns, untreated behavioral health needs, serious housing barriers, or crisis-related needs.
Work with agencies and service providers to support case coordination, information sharing, referrals, follow-up, and connection to wrap-around services.
Engage with Co-Response field teams and case managers to coordinate services and support continuity of care for community members in crisis.
Coordinate and support program activities, meetings, outreach events, conference calls, training activities, and community engagement opportunities.
Assist with data collection, program tracking, reporting, and documentation of outreach contacts, referrals, partner engagement, service connections, and follow-up activities.
Maintain accurate and complete program files, resource lists, referral information, meeting notes, outreach materials, and other records in accordance with program expectations and confidentiality requirements.
Support development and distribution of outreach, promotional, and educational materials, including flyers, resource information, meeting materials, and program communication tools.
Support formal agreements, purchase requests, invoices, supplies, travel arrangements, and other administrative coordination in accordance with funding requirements and GPTLHB policies and procedures.
Foster stakeholder relationships to strengthen program collaborations, improve resource coordination, and reduce barriers to care.
Promote effective and efficient use of community, clinical, crisis, and social service resources by coordinating with internal teams and external partners.
Maintain and report applicable statistics, outcomes, and program or service information as requested.
Perform other duties assigned that are consistent with the scope, purpose, and classification of the position.