Co-Op Student - Network Services

City of Mississauga•Mississauga, ON

2d•$20 - $24•Onsite

About The Position

Working for the City means you are part of something big, something special!! You will be part for a team of engaging, enthusiastic and dedicated people that are committed to collaborating with one another to deliver on our commitment to the residents, visitors and businesses of Mississauga.

Requirements

Must be enrolled in a post-secondary Information Technology program, Network Related courses
Must be familiar with a wide variety of software including: Microsoft Windows OS, Microsoft Office (Word, Excel, Power Point) and enterprise email systems such as Microsoft Outlook)
Should have exceptional customer service skills with a commitment to service excellence, quality and client communication
Must have the ability to attend various City sites as required, drivers license an asset
Occasional bending and lifting of equipment of up to 40 lbs is required
Applicants must be enrolled in a recognized post‑secondary co-op program and be eligible to complete a Work Term during the specified period.
Applicants must be legally eligible to work in Canada.

Responsibilities

Resolve support calls from clients and update data into Help Desk database
Triage assigned support calls and client inquiries at the 2nd level and dispatch calls to other network support members as necessary
Network Hardware Replacement and Deployment
Participate in Network Hardware Life Cycle and IT Asset Management processes
Access Point Deployment and pre-configuration
Assist with racking and mounting of network equipment
Assist with cable patching
Assist with inventory asset management and asset tagging
Assist network technicians with day-to-day activities
Assist with network switch configuration
Assist with troubleshooting and maintenance of ATMS
Perform other duties as required