Employee Technology Services - Co-op Student

Irving Oil•Saint John, NB

5d•Onsite

About The Position

As a member of the Employee Technology Services (ETS HUB) team at Irving Oil, your role will be an integral part of our Information Technology (IT) Service and Operations team. In this role you will have an opportunity to work with experienced professionals who support the technology within our organization. You’ll be interacting with employees in-person, at our Home Office. The team sits within our Technology team under the IT Service, Operations and Infrastructure teams. This is an 8 month work term September 2026 to April 2027.

Requirements

Currently enrolled in an IT related program
Must have completed at least one year of post-secondary education and enrolled for next academic semester.

Nice To Haves

Strong attention to detail
Enjoys problem solving
Ability to collaborate with others in a team environment
Strong verbal and written communication skills
Interpersonal skills; approachable
Knowledge of common infrastructure technologies

Responsibilities

Provide troubleshooting and problem resolution for software and hardware issues that vary from basic to moderate complexity
Provide technical assistance on Microsoft (MS) Windows operating systems, MS Office suite (including MS Outlook), and Web Browsers
Provide technical assistance on mobile devices such as Android, iPhones and iPads
Triage problems, not just the symptoms, and taking action to prevent problems from recurring
Logging of all calls into an IT Service Management Ticketing tool with clear and concise language