Co Manager

Ulta Beauty, Inc.•Evergreen Park, IL

About The Position

The Co-Manager (CM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing store team and consistently deliver top-line sales growth. The CM leads the Operations Manager and is accountable for the operational aspects of a single retail store. The role is a developmental opportunity for leaders with potential to take on more responsibility, and focuses on performance, people, and process: sales, service, expense control, talent acquisition and development, operating procedures, and compliance. The Co-Manager drives operational excellence and profitability, supports store scheduling and workload completion, reviews financial and operational reporting, and uses company programs and tools to improve results. The role also includes guest-facing beauty services and product demonstrations, building and developing an engaged team, and ensuring compliance with company policies, standards, and operational processes. The position requires a flexible full-time schedule, including days, evenings, weekends, and holidays, and may require overnight travel for off-site meetings.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Ability to perform the physical demands described, including mobility throughout the store, frequent bending and reaching, and lifting or moving up to 40 pounds.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, credit, payroll, omni-channel, and retail shrink.
Drive store profitability through operational excellence, sales growth, and expense control.
Support store scheduling needs by leveraging forecasts and payroll budgets, communicating needs to the GM, and helping maximize productivity and complete workload on time and within budget.
Review and respond to financial and operational reporting, store visit results, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Support professional development through training, competency-based feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Work alongside the leadership team to establish priorities, provide direction and support, and share best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leading a helpful guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Ensure execution of operational work, including inventory lifecycle processes, ad sets, and planograms.
Use the company scheduling tool to place associates appropriately to support guest experience, loss reduction, and company directives.
Use the company task management tool to prioritize store workload and ensure leadership adoption and compliance.
Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss prevention standards.
Execute day-to-day inventory control processes and complete theft reporting as necessary.
Support continuous improvement by encouraging adoption of company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend off-site meetings, which may require overnight travel.