CNC Machine Tool Field Service Engineer

Technical Equipment Sales • Cincinnati, OH

10d

About The Position

The CNC Machine Tool Field Service Engineer installs, repairs, and maintains machine tool equipment, controls such as Fanuc and Siemens, and related components purchased by customers. Working independently, the engineer delivers high-quality service and customer satisfaction. The role involves traveling to customer sites, providing technical support and training, resolving electrical and mechanical issues, documenting service work, and coordinating with customers, internal departments, machine tool vendors, and other third-party vendors.

Requirements

• High school diploma or GED from a technical school is required.
• One to three years of experience working with CNC machines and controls.
• Solid written and verbal communication, listening, organization, and priority-setting skills.
• Basic understanding of electrical, pneumatic, and hydraulic schematics, manuals, and diagrams.
• Troubleshooting skills, attention to detail, and technical aptitude.
• Strong understanding of customer satisfaction.
• Valid driver’s license.
• Access to reliable transportation.
• Ability to travel up to 50% of the workweek; some overnight travel is required.
• Must provide basic hand tools for electrical and mechanical repair at own cost.
• Ability to establish and maintain effective working relationships with individuals and groups, including coworkers, management, the public, and others.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to assess situations quickly and make sound decisions.
• Ability to access all areas of premises, concentrate while prioritizing tasks, and sit for prolonged periods.
• Ability to bend, twist, stoop, reach, and lift moderate-to-heavy materials up to 50 pounds with assistance from equipment or other employees.
• Ability to frequently use hands and arms; required vision includes close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Ability to work responsibly and professionally at dynamic job sites with tight timelines, changing priorities, and interaction with customers and team members.
• For safety-sensitive work, ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods; work in tight spaces or awkward positions; perform precise work requiring hand–eye coordination and fine motor skills; and work in industrial environments with required PPE.

Nice To Haves

• Associate’s degree in a related field is preferred.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Perform equipment improvements and promote and perform preventative maintenance on customer machine tool equipment.
• Provide technical support and training to customers.
• Troubleshoot and resolve issues involving electrical and mechanical components.
• Communicate machine issues and installation or repair status to customers.
• Complete and submit detailed documentation, including service and installation reports, to the office and customers.
• Carry out customer commitments as planned to support customer satisfaction.
• Develop and maintain relationships with machine tool vendors and third-party vendors.
• Take ownership of customer problems and coordinate with appropriate departments to resolve them.
• Adhere to company policies, procedures, and business ethics codes.
• Perform related duties as required.

Benefits

• Competitive starting salary
• Comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance
• 3+ weeks’ vacation to start
• 10 company-paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED