CNA Administrator
BrightStar Care•Raleigh, NC
About The Position
The CNA Administrator manages shift availability and coverage, including incomplete shifts and callouts. The role involves offering available shifts through company systems, posting upcoming client shifts promptly, and communicating with clients and callers. The administrator is expected to maintain professional relationships with high-profile, private-pay, national accounts, and Bright Horizons cases; answer at least 85% of incoming calls; and return calls within 24 hours. The position offers two weeks of PTO. Mileage reimbursement is not provided.
Requirements
- Excellent communication skills.
- Ability to handle conflicts and make sound decisions.
- Strong knowledge of homecare regulations and company policies.
Nice To Haves
- Valid CNA license preferred.
Responsibilities
- Promptly manage and complete incomplete shifts.
- Manage and fill callout shifts.
- Keep shifts available.
- Use systems to offer available shifts.
- Post upcoming shifts for clients promptly.
- Answer at least 85% of incoming calls.
- Return calls within 24 hours.
- Build and maintain relationships with high-profile, private-pay, national accounts, and Bright Horizons cases.
- Maintain a professional demeanor.
Benefits
- Two weeks PTO available.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
