CMT Dispatch/Scheduling Coordinator

Terracon • Lawrenceville, GA

1d • Onsite

About The Position

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests, internal and external, to dispatch appropriately trained staff for assignments. Dispatchers multitask and use strong communication skills to maintain efficient operations, ensuring resources are scheduled when requested and directed where they are most needed. This is a 100% in-office role.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience, or equivalent training and related experience.
• Ability to use basic technology, including mobile apps, email, and scheduling software.
• Time management skills.
• Interpersonal interaction skills.
• A valid driver’s license with an acceptable violation history may be required.

Nice To Haves

• Multilingual ability is preferred in some markets.
• Obtain the IIF Safety Leadership Terracon course within 6 months in the role.

Responsibilities

• Answer and manage incoming communications, including calls, emails, and texts, and dispatch equipment and/or employees with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics according to urgency and importance, using negotiation skills when conflicts arise.
• Relay information and instructions to employees, their managers, and other project stakeholders, including clients and contractors, as appropriate.
• Maintain communication with field units to coordinate and prioritize schedules.
• Dispatch in an incident- and injury-free manner consistent with Terracon’s guidelines, keeping employee care and concern a priority.
• Communicate effectively with customers, employees, and leaders.
• Develop negotiation strategies to manage resource conflicts among employees, clients, and office/regional leadership.
• Use the materials dashboard, CMELMS, and other tools to distribute employees and balance workload effectively.
• Support other office duties as needed and work with others to meet deadlines.
• Follow safety rules, practices, and other safety requirements for all projects.
• Perform pre-task planning before executing work.
• Report safety issues or concerns to management.
• Maintain quality standards on all projects.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED