CMDB ServiceNow Developer

TEKsystems•Fort Meade, MD

1d•$50 - $90•Hybrid

About The Position

We have a career opportunity for a Sr. ServiceNow Developer supporting the Defense Information Systems Agency (DISA). This role includes support for the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), as well as support for DISA's operational transformation through innovation and mission partner support. Candidates must hold an active DoD Secret clearance and an active Security+ certification (or equivalent DOD 8570 IAT Level II or higher) prior to starting. Candidates must be able to work on-site daily at one of the following locations: Fort Meade, MD, Scott AFB (Belleville, IL), or Hill AFB (Ogden, UT). As Sr. ServiceNow Developer, you will perform configuration, development, support, and maintenance of the ServiceNow implementation. You will work with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and key ITIL processes including Request, Incident, Problem, Change, Knowledge, and other modules.

Requirements

US Citizenship required
Active DoD Secret clearance required — candidates without an active clearance will not be considered
Active Security+ certification (or equivalent DOD 8570 IAT Level II or higher) required prior to start date
Must be local to and able to commute daily to one of the following locations: Fort Meade, MD | Belleville, IL (Scott AFB) | Ogden, UT (Hill AFB)
Bachelor's degree with 8–12 years of relevant experience, or Master's degree with 6–10 years of prior relevant experience; additional years of work experience in lieu of degree is acceptable
At least 6 years of experience with the design, development, and support of technology infrastructure
At least 4 years of ServiceNow development experience
Experience with ServiceNow upgrades
Excellent customer service skills with the ability to work independently, prioritize, and complete multiple tasks
Ability to multi-task and self-assign work in a fast-paced environment
Strong communication skills enabling proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership
Demonstrated willingness to learn and adapt to rapid changes in technology
Willingness to assist and train junior developers
High level of professionalism — this role is performed on an active military installation

Nice To Haves

ServiceNow Certified Application Developer
Experience or familiarity with Agile development and testing methodology
Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT) modules
Experience with JIRA, Git, and Confluence
ITIL Foundation certification or equivalent understanding
AWS cloud and ServiceNow certifications
Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline
Experience working with large software systems including hardware integration and testing
Experience working with multi-disciplinary technical development teams
Experience using SAFe as the agile development methodology
Experience migrating from legacy applications to new platforms
Experience applying test automation, test-driven development, continuous integration, and continuous deployment
Experience using Kanban to improve flow on support teams
Experience with DevOps/DevSecOps and CI/CD implementation

Responsibilities

Support the standup, configuration, and implementation of ServiceNow's ITSM, OMT, TSM, and TSOM modules
Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
Create, maintain, and enhance Dashboards and reporting, including scheduled reports
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.)
Coordinate and support application and platform upgrades
Assist with design, creation, and cataloging of business process flows
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
Design and configure ServiceNow functions to meet operational needs
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
Identify trends and find patterns in unstructured and semi-structured customer data to improve customer experience and network performance
Interact with customers to address systems engineering technical considerations and associated problems, issues, or conflicts
Develop, configure, and customize the ServiceNow platform to fit business requirements
Troubleshoot and resolve problems
Orchestrate and automate tasks
Design and build ServiceNow applications and integrations to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment
Collaborate on ongoing projects across new development and enhancements with engineers, developers, analysts, and other team members
Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development
Collaborate with cross-functional teams to gather input supporting ongoing business needs for ServiceNow configuration, implementation, and support
Review and apply UI/UX requirements from internal and external teams and align them into ServiceNow development
Utilize available programming methodologies and languages while adhering to coding standards, procedures, and techniques, and contributing to technical code documentation
Support data migration as needed
Design and implement solutions following established Configuration Management policies and standards
Integrate data from multiple sources into a unified CMDB, ensuring data quality and integrity
Mentor junior developers and guide them throughout each project