Senior ServiceNow Developer CSDM CMDB

Capgemini • Chicago, IL

6h • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 3+ years of hands-on experience with ServiceNow CMDB / CSDM development and administration.
• Strong understanding of CMDB / CSDM data models, CI classes, and relationships.
• Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration.
• Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs.
• Familiarity with ITIL and Configuration Management processes.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

Nice To Haves

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – CMDB / CSDM or Discovery.
• Experience with third-party integration tools (e.g., SCCM, SolarWinds, Qualys).
• Knowledge of ITOM, ITSM, and Asset Management modules.
• Experience in Agile/Scrum environments.

Responsibilities

• Design and develop CMDB data models, CI classes, and relationships in ServiceNow.
• Implement and maintain Discovery and Service Mapping to populate and update the CMDB.
• Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools.
• Ensure data integrity, normalization, and compliance with CMDB governance policies.
• Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules.
• Develop and maintain CMDB health dashboards, audits, and reconciliation processes.
• Troubleshoot and resolve CMDB-related issues, including data quality and performance.
• Document CMDB architecture, processes, and procedures.
• Stay current with ServiceNow platform updates and CMDB best practices.

Benefits

• Paid time off based on employee grade (A-F), depending on grade: Vacation: 12-25 days
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior