Senior ServiceNow BA CMDB CSDM SME

Capgemini • Chicago, NY

11h

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Overview Senior ServiceNow BA SME has depth of knowledge of the ServiceNow CMDB and CSDM modules. A client-facing role works with engagement team to develop and implement CMDB and CSDM solutions.

Requirements

• 2+ Years experience working with ServiceNow CMDB/CSDM Solutions
• MS Office (Word, Excel)
• ITIL 4
• ServiceNow CSA Certification
• (2) CIS Certifications
• ServiceNow CMDB/CSDM
• Technical Requirements
• Requirement Analysis
• Process Documentation
• ServiceNow Stories
• ServiceNow Demos

Responsibilities

• Ability to take complex technical specifications and articulate to a customer in business logic
• Familiar with SOW/Contracts and understands milestones and scope
• Ability to take business logic from customer and translate to technical terms and stories for development
• Comfortable leading workshops to demo ServiceNow features, walk through process, and collect requirements
• Comfortable leading training client learning personas
• Comfortable conducting guided UAT sessions and customer UAT stakeholders
• Understands project risks, issues, actions, and decisions and communicates via appropriate channels
• Pre-prep workshops and lead workshops with demos, decks
• Document client meeting notes for wide audience
• Create workshop materials, end user guides, playbooks, user stories
• Proficient with agile lifecycle
• Resourceful: not letting blockers get in the way; ability to use ServiceNow Docs, NowCreate
• Proactive; meets deadlines; works independently
• Interacts with customers in a professional manner
• Meets quality standards with attention to detail for client benefit
• See scope creep and handle via appropriate channels

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed