Manager - ServiceNow CMDB, ITOM, ITAM
About The Position
Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation. We believe that freedom of movement drives human progress. Ford Information Technology (IT) is shaping the future of mobility by redefining the transportation landscape, enhancing the customer experience and improving people’s lives. Join the Ford family as we change the way the world moves.
Requirements
- Hands-on experience with enterprise ITSM/ITOM platforms, particularly ServiceNow (including modules like CSDM and Discovery).
- Strong understanding of ITIL best practices (ITIL 4 Foundation or higher preferred).
- Experience handling large-scale data reconciliation, normalization, and identification rules.
- Ability to translate complex IT infrastructure requirements into scalable, logical data models.
- Leadership and mentoring skills to train technical teams and educate stakeholders on configuration management processes.
Responsibilities
- Enforce data standards, naming conventions, and relationship rules across all Configuration Items (CIs) to maintain high data quality.
- Oversee automated asset discovery tools (e.g., ServiceNow Discovery) and service mapping to ensure infrastructure components are accurately represented.
- Track CMDB health metrics—focusing on the "3 C's": Completeness, Correctness, and Compliance.
- Ensure seamless, reconciled data flows from third-party sources and authoritative systems into the CMDB using ETL, REST, and APIs.
- Provide CMDB reporting and data lineage evidence to support internal and external risk and compliance audits.
- Partner with Incident, Problem, and Change Management teams to ensure that configuration changes are properly documented and evaluated.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
