CMA/LPN

FirstHealth of the Carolinas, Inc.•UNAVAILABLE, UNAVAILABLE

About The Position

The CMA/LPN obtains vital signs and general health information, prepares patients for examination, and maintains current patient health records, including medication information. The role ensures documentation is complete, concise, and accurate; prepares and maintains examination rooms and medical equipment; and follows safety and HIPAA requirements when handling equipment, documenting charts, or discussing protected health information. The position supports patient care by triaging needs, entering clear and accurate information into the EMR, contributing to care plans, and following medication and refill guidelines to help reduce errors. It facilitates continuity and quality of care through appropriate notes, timely follow-up, use of EMR best practices, and monitoring work queues. Duties also include handling calls and messages, maintaining demographic and insurance records, verifying eligibility, entering orders, and helping patients comply with care plans and receive results. The role identifies social determinants of health and other barriers to care and notifies the provider as appropriate. Additional duties may be assigned within the scope of practice for a CMA/RMA and/or LPN.

Requirements

For the CMA role: graduate from an accredited Medical Assistant program and hold active certification.
For the LPN role: hold an active license.
Knowledge of practice management systems and office automation skills.
Extensive knowledge of CPT and ICD-10 coding.
Experience assisting a physician with patient care, including vital signs and specimen collection.

Responsibilities

Obtain vital signs and general health information and prepare patients for examination.
Maintain up-to-date patient health records, especially current medication lists.
Ensure documentation is complete, concise, and correct.
Prepare and maintain examination rooms and medical equipment, including required safety checks.
Follow HIPAA principles in chart documentation and when handling or discussing protected health information.
Contribute to plans of care and use practices that reduce medication errors when handling or calling in medications and refills.
Triage patients and enter accurate, concise, clear data into the EMR; navigate the system efficiently.
Support quality care management through best-practice use of the clinic EMR and promote continuity of care through appropriate notes and prompt follow-up.
Answer phones, route calls, and take accurate messages.
Triage basic patient care needs, create telephone encounters as appropriate, and check for duplicate messages.
Respond with urgency appropriate to the patient's level of distress.
Maintain accurate, current patient demographic and insurance information and follow applicable registration, privacy, Medicare secondary, and consent policies.
Identify barriers related to social determinants of health and notify the provider.
Verify insurance eligibility and scan insurance cards.
Monitor work queues and assist with follow-up to support patient compliance and receipt of test results and specialist reports.
Proactively contact patients with test results.
Enter orders correctly to capture appropriate charges.
Refill medications according to medication refill guidelines.
Attend to patient satisfaction and provide appropriate customer service in clinical situations.
Perform other duties assigned by the clinic manager and/or provider that are within the scope of practice for a CMA/RMA and/or LPN.