Clubhouse Manager
About The Position
The Clubhouse Manager at Sharon Heights Golf & Country Club oversees Food and Beverage, Banquets and Events, Housekeeping, and Building Maintenance operations. Reporting directly to the GM/COO, this visible, hands-on senior leadership role helps deliver exceptional experiences across multiple departments and serves as acting General Manager during the GM/COO’s absence to ensure operational continuity. The role offers mentorship from an experienced GM/COO and a potential growth path toward a future General Manager position. Initial priorities include learning the Club’s culture, history, and traditions; building trust with team members; developing and mentoring clubhouse and catering staff; and promoting fairness, consistency, and high standards. The Manager evaluates service standards and operational efficiency, maintains the quality and consistency of member experiences, and makes changes to meet or exceed member expectations. The position also takes ownership of food and beverage and clubhouse operating budgets, stewarding revenue and expenses against projections. The Manager builds accountability and collaboration among department heads, ensures operations align with the Club’s mission and vision, follows industry trends, networks with comparable clubs, and develops new programming and ideas—including implementing industry technology as needed.
Requirements
- Proven experience in multi-departmental leadership within luxury hospitality or private club environments.
- Strong foundation in Food and Beverage operations, including training and development.
- Ability to capture and analyze data and track key performance indicators.
- Ability to interpret operational metrics and make data-driven decisions.
- Strong organizational, task management, and attention-to-detail skills.
- Demonstrated ability to streamline processes and improve operational efficiency.
- Ability to build synergy across teams and foster interdepartmental collaboration.
- Accountable, hands-on leadership and follow-through on commitments.
- Ability to balance high service standards with fiscal responsibility and operational discipline.
- Strong interpersonal and communication skills when engaging with members, staff, and committees.
- Ability to cultivate learning, accountability, and operational excellence.
- Comfort leading in high-expectation environments with visibility to members and stakeholders.
- Experience managing and developing high-performing teams through mentoring, training, and leadership.
- Ability to thrive in a fast-paced environment and prioritize competing demands.
- Technological proficiency and experience using systems to monitor, report, and improve service delivery.
- A bachelor’s degree is preferred, with a focus on Hospitality Management; substantial private club or hospitality experience may be considered in lieu of a degree.
Nice To Haves
- Successful, highly visible hospitality professional at a club or in another luxury hospitality environment known for exceptional experiences, or an up-and-coming club management professional in a top-tier club.
- Bachelor’s degree, preferably focused on Hospitality Management.
- Motivation to grow under an experienced GM/COO toward a future General Manager role.
Responsibilities
- Oversee Food and Beverage, Banquets and Events, Housekeeping, and Building Maintenance operations.
- Serve as a visible, hands-on leader delivering high-quality member experiences across departments.
- Act as General Manager in the GM/COO’s absence and ensure operational continuity.
- Learn and uphold the Club’s culture, history, traditions, mission, and vision.
- Develop, train, and mentor clubhouse and catering team members while promoting fairness, consistency, and high standards.
- Evaluate service standards and operational efficiency, and implement changes to improve member experiences.
- Take ownership of food and beverage and clubhouse operating budgets, keeping revenues and expenses in line with projections.
- Build empowerment, accountability, and collaboration among department heads and key leaders.
- Monitor industry trends and network with regional and culturally similar clubs nationwide.
- Develop programming and ideas that benefit the Club, members, and employees, and implement industry technology as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
