Clubhouse Attendant

Castle Group • Marco Island, FL

7d

About The Position

Oversees the clubhouse facility during the hours established by the Board of Directors and provides excellent customer service to residents. The Club Attendant delivers service consistent with Castle Group’s values, mission, and Castle Royal Service standards, working with internal departments and external customers. The role may include attending scheduled activities and events, assisting with resident notifications, covering front desk staff when needed, and completing other duties assigned by the on-site Community Association Manager or Clubhouse Manager.

Requirements

• High school diploma or equivalent.
• Strong customer service skills.
• Effective verbal and written communication skills.
• Intermediate command of computer hardware and software.
• English language proficiency is required.
• Ability to travel off-site for training sessions on an ad hoc basis, if required.
• Ability to work extended hours and weekends based on scheduling needs.
• Ability to lift up to 40 pounds; stand or sit upright for long periods; handle, grasp, and lift objects and packages; reach with hands and arms; communicate and exchange information verbally and in writing; navigate the property or building as required; and complete required forms.

Nice To Haves

• One to two years of front desk or clubhouse attendant experience preferred.
• Fluency in multiple languages is desirable.

Responsibilities

• Conduct hourly rounds of the clubhouse and pool deck to monitor usage, cleanliness, and items that should be reported to the Clubhouse Manager or Community Association.
• Follow safety precautions and procedures while performing duties.
• Clean the clubhouse when spills, trash, or other messes occur.
• Follow up on complaints and issues and notify the Community Association Manager.
• Assist with resident notifications as needed.
• Attend scheduled activities and events as needed.
• Cover for front desk staff when needed.
• Perform other duties and responsibilities assigned by the on-site Community Association Manager or Clubhouse Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED