Clubhouse Attendant

Castle Management•Marco Island, FL

About The Position

The Clubhouse Attendant oversees the clubhouse facility during hours set by the Board of Directors and provides excellent customer service to residents. The role delivers service consistent with Castle Group’s values and mission, demonstrating Castle Royal Service and working with internal departments and external customers. The position may also support resident notifications, scheduled activities and events, and front desk coverage as needed.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Effective verbal and written communication skills.
Intermediate command of computer hardware and software.
English language proficiency is required.
Ability to work extended hours and weekends based on scheduling needs.
Ability to lift up to 40 pounds and perform the physical activities described, including standing or sitting for long periods, handling and lifting objects and packages, reaching, navigating the property, and completing required forms.

Nice To Haves

One to two years of front desk or clubhouse attendant experience.
Fluency in multiple languages.
Availability to travel off-site for training sessions on an ad-hoc basis.

Responsibilities

Conduct hourly rounds of the clubhouse and pool deck to monitor usage, cleanliness, and items that should be reported to the Clubhouse Manager or Community Association.
Clean the clubhouse when spills, trash, or other messes occur.
Follow safety precautions and procedures while performing duties.
Follow up on complaints and issues and notify the Community Association Manager.
Assist with resident notifications as needed.
Attend scheduled activities and events as needed.
Cover for front desk staff when needed.
Perform other duties and responsibilities assigned by the on-site Community Association Manager or Clubhouse Manager.

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