Seasonal Part Time - Snapdragon Stadium Club Supervisor

Aztec Shops•San Diego, CA

11d

About The Position

The Club Supervisor manages the overall operation of a premium club at Snapdragon Stadium. The role oversees front- and back-of-house operations, equipment and inventory, event setup and staffing, and the daily work of premium club employees. The supervisor also leads staff training and development and maintains required ServSafe certifications. The position builds relationships with premium ticket holders and supports a high level of guest and client service. It responds to guest concerns, handles customer issues, adjusts event plans to meet customer needs, and manages special dietary needs. The work may take place in an office, at the stadium, or outdoors, with potential exposure to food fumes, airborne particles, hot or humid conditions, moving mechanical parts, cleaning chemicals, and varying weather, dust, allergens, temperatures, and noise.

Requirements

At least one year of supervisory experience, or an equivalent combination of education and experience.
Food and beverage knowledge.
Strong communication, customer service, attention-to-detail, and computer skills.
Ability to work flexible hours, including evenings, nights, weekends, and holidays.
Ability to read, write, and understand English; follow verbal and written instructions; interpret business information and regulations; and communicate effectively in person and through telephonic, written, and electronic means.
Ability to calculate and analyze figures, prepare and interpret spreadsheets, apply percentages and ratios, and read financial data.
Ability to define problems, analyze information, draw conclusions, and develop solutions or strategies.
Ability to use a computer and office machines and equipment.
Ability to operate food-service equipment, including slicers, mixers, knives, ovens, and steamers.
Ability to move, lift, or carry objects weighing up to 50 pounds.
Ability to obtain Responsible Beverage Service (RBS) certification for alcohol service.

Nice To Haves

Stadium or premium-club experience.
Cash-handling or point-of-sale experience.
Food Handler’s certificate from the County of San Diego.
Spanish-language abilities.
Being 21 years of age or older for alcohol-service purposes.

Responsibilities

Manage premium club employees’ daily responsibilities, including side work, sanitation, and timecards.
Coordinate setup and breakdown for clubs, including space layouts, equipment load-in, and staff assignments.
Oversee front-of-house and back-of-house operations and ensure clubs are operating at a high level.
Manage inventory of equipment, small wares, disposables, and beverages.
Prepare event schedules and assign employees to specific duties and tasks.
Ensure equipment is operational and regularly cleaned.
Monitor proper inspection, handling, and storage of food, supplies, linens, and equipment; establish security, internal controls, and sanitation practices.
Ensure unit audit results meet or exceed standards and comply with company policies and applicable laws and regulations.
Supervise, lead, train, and develop club supervisors, club servers and staff, in-seat servers and runners, and in-seat pantry staff.
Maintain ServSafe Manager and ServSafe Alcohol certifications.
Build and maintain relationships with premium ticket holders and provide a high level of customer and client service.
Develop working relationships with customers, coworkers, vendors, student organizations, faculty, staff, Spectra management, and university personnel.
Adjust load lists and itineraries to meet customer needs and inform the Senior Club Manager of customer issues or complaints.
Address complaints, resolve problems, and respond to departmental guest-service issues.
Hold the team accountable for following service procedures and manage special dietary needs.
Perform other duties as assigned.