CLUB Seasonal Associate

Bass Pro Shops • Missoula, MT

17h • Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert and performs account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The associate supports a pleasant and productive shopping experience, proactively engages customers about CLUB membership, demonstrates products, and provides current members with a unique and exclusive experience. The role also maintains CLUB inventory and the CLUB Booth, supports store goals, provides timely reporting and feedback, and serves other store areas as business needs require. Duties are performed under general supervision using established procedures, with occasional independent judgment.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.
• Ability to stand and/or walk during the shift to assist customers on the sales floor.
• Ability to hear well enough to constantly communicate and exchange information.
• Ability to constantly repeat motions that may include the wrists, hands, and/or fingers.
• Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to perform light work, including constantly lifting and moving objects up to 20 pounds.
• Ability to occasionally ascend or descend ladders, stairs, and step stools.
• Ability to occasionally work in noisy environments.

Responsibilities

• Provide world-class customer service and help ensure a pleasant and productive shopping experience.
• Greet customers and present the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member; provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide CLUB member services, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Serve other areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED