Seasonal CLUB Customer Service (Part Time)

Bass Pro Shops•Memphis, TN

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a productive shopping experience while presenting customers with the benefits of becoming a CLUB Member. The role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching, and regulatory compliance. The position also provides service to other areas of the store based on business needs.

Requirements

High school diploma or equivalent experience.
0 to 2 years of experience.
Experience in a customer service environment.
Excellent organization skills and attention to detail.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Excellent self-motivation and initiative while unsupervised.

Responsibilities

Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for customers.
Proactively greet customers and invite them to become CLUB Members, or provide current members with a unique and exclusive experience.
Execute CLUB operational and compliance programs.
Demonstrate products to customers and remain knowledgeable about advertised sales.
Help meet individual and store metric goals and objectives.
Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
Provide daily feedback and reports in a timely and accurate manner.
Provide peer coaching, recognition, and support as a CLUB advocate and representative.
Provide service to all areas of the store based on business needs.
Perform other duties as assigned.