Seasonal CLUB Customer Service Outfitter, Part-Time

Bass Pro Shops • Tualatin, OR

6d • Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and introduces customers to the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member. The role serves as a product expert and performs account servicing and CLUB processes, including acquiring and activating members, CLUB sales, supporting the customer experience, peer coaching, and regulatory compliance.

The position supports a pleasant and productive shopping experience, assists customers throughout the store as needed, and carries out CLUB operational and compliance programs. It also provides the full CLUB Member experience, including payment processing, account assistance, and application processing. This is a seasonal, part-time position working under general supervision and established procedures.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.
• Ability to stand and/or walk during the shift to assist customers on the sales floor.
• Ability to hear well enough to constantly communicate and exchange information.
• Ability to constantly repeat motions that may involve the wrists, hands, and/or fingers.
• Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to perform light work, including constantly lifting and moving objects up to 20 pounds.
• Ability to occasionally ascend or descend ladders, stairs, and step stools.
• Ability to occasionally work in noisy environments.
• Travel is not required.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and offer opportunities to become CLUB Members, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products and stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide CLUB Member services, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports accurately and on time.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service throughout the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED