Seasonal CLUB Customer Service Outfitter, Part-Time

Bass Pro Shops • Tualatin, OR

8d • Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience. The role presents customers with the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member and serves as a product expert while handling account servicing and other CLUB processes. These include acquiring and activating members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The position supports CLUB operations throughout the store, maintains accurate inventory and an organized CLUB Booth, and provides members with services such as payment processing, account assistance, and application processing. It also involves meeting individual and store goals, providing timely reports and feedback, and supporting colleagues as a CLUB advocate and representative. The role performs other duties as assigned.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and present the opportunity to become a CLUB Member, or provide existing members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service in all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental
• Vision
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED