Seasonal CLUB Customer Service (Part Time)

Bass Pro Shops • Memphis, TN

16h

About The Position

The CLUB Customer Service Outfitter provides world-class service to guests while explaining the benefits of CLUB membership. The role acts as a product expert and carries out account servicing and CLUB processes, including acquiring and activating members, supporting CLUB sales and customer experience, peer coaching, and regulatory compliance. The position works under general supervision, following established procedures while using innovation and occasional independent judgment to complete assignments and recommend improvements.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.
• Ability to stand and/or walk during a shift to assist customers on the sales floor.
• Ability to hear well enough to communicate constantly and exchange information.
• Ability to repeatedly perform motions involving the wrists, hands, and/or fingers.
• Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to lift and move objects up to 20 pounds constantly.
• Ability to occasionally ascend or descend ladders, stairs, or step stools.
• Ability to occasionally work in noisy environments.

Responsibilities

• Support world-class customer service and provide a pleasant, productive shopping experience.
• Greet customers and offer opportunities to become CLUB Members, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products and stay informed about advertised sales.
• Help meet individual and store metrics and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide timely and accurate daily feedback and reports.
• Coach, recognize, and support peers as a CLUB advocate and representative.
• Serve other areas of the store as business needs require.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED