CLUB Customer Service Associate

Bass Pro Shops • Gurnee, IL

7d

About The Position

The CLUB Customer Service Outfitter provides world-class service to guests while presenting the benefits of becoming a CLUB Member. The role serves as a product expert and performs account servicing and other CLUB processes, including acquiring and activating members, CLUB sales, supporting the customer experience, peer coaching, and regulatory compliance.

The associate may also provide service to other areas of the store based on business needs. The position is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience for customers.
• Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports accurately and on time.
• Offer peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Retail merchandise, restaurant, resort, and conservation attraction discounts.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED