CLUB Customer Service Associate

Bass Pro Shops • Altoona, IA

6d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience while presenting customers with the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member. The role serves as a product expert and carries out account servicing and other CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The associate supports customers throughout the store as business needs require, keeps CLUB inventory accurate and the CLUB Booth clean and organized, and provides daily feedback and reports. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices. The position requires standing or walking during a shift, frequent communication, repetitive hand and wrist motions, and moving objects up to 20 pounds. Applications are accepted on an ongoing basis.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.
• Ability to stand and/or walk during the shift to assist customers on the sales floor.
• Ability to hear well enough to communicate constantly and exchange information.
• Ability to perform constant repetitive motions that may involve the wrists, hands, and/or fingers.
• Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to perform light work that includes constantly lifting and moving objects up to 20 pounds.
• Ability to occasionally ascend or descend ladders, stairs, step stools, or similar equipment.
• Ability to occasionally work in noisy environments.

Responsibilities

• Support a commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and offer them the opportunity to become CLUB Members, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service in all areas of the store based on business need.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED