CLUB Customer Service Associate
About The Position
The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert while carrying out account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, improving customer experience, peer coaching and influencing, and regulatory compliance. The position supports a pleasant and productive shopping experience for all customers, provides CLUB account services, and may serve other areas of the store based on business needs. The role works under general supervision using established procedures and innovation, with occasional independent judgment to complete assignments.
Requirements
- High school diploma or equivalent experience.
- 0 to 2 years of experience.
- Experience in a customer service environment.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to adapt to new processes and procedures.
- Excellent self-motivation and initiative while working unsupervised.
- Ability to stand and/or walk during a shift to assist customers on the sales floor.
- Ability to hear well enough to communicate constantly and exchange information.
- Ability to repeatedly perform motions that may involve the wrists, hands, and/or fingers.
- Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
- Ability to lift and move objects up to 20 pounds constantly.
- Ability to occasionally ascend or descend ladders, stairs, or step stools.
- Ability to occasionally work in noisy environments.
Responsibilities
- Support a commitment to world-class customer service and ensure a pleasant, productive shopping experience.
- Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
- Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
- Demonstrate products to customers and remain knowledgeable about advertised sales.
- Help meet individual and store metric goals and objectives.
- Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
- Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
- Provide daily feedback and reports in a timely and accurate manner.
- Provide peer coaching, recognition, and support as a CLUB advocate and representative.
- Provide service to all areas of the store based on business needs.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Dental benefits
- Vision benefits
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
