CLUB Customer Service Associate

Bass Pro Shops • Altoona, IA

4d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert while carrying out account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. The position also provides service to other store areas based on business needs and performs other duties as assigned.

The position requires standing or walking during the shift, communicating with others, and repeatedly using wrists, hands, or fingers. It includes frequently lifting and moving objects up to 20 pounds, occasionally using ladders or stairs, and occasionally working in noisy environments. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.

Responsibilities

• Support a commitment to world-class customer service and provide a pleasant, productive shopping experience.
• Proactively greet customers and invite them to become CLUB Members, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Keep CLUB inventory accurate and the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports accurately and on time.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Serve all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Retail merchandise, restaurant, resort, and conservation attraction discounts
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED