Cloud Solution Architect - Partner Practice Building & IP Development

Microsoft • ,

10d

About The Position

The Customer Experience and Success (CE&S) organization, with over 45,000 employees and partners globally, is dedicated to empowering customers to achieve faster business value through unique customer experiences utilizing Microsoft's products and services, driven by our people and culture. CE&S is responsible for all services across the company, including consulting, customer success, and support for Microsoft's entire portfolio. Within CE&S, the Global Customer Success (GCS) organization leads the charge in enabling customer success on the Microsoft Cloud, leveraging advanced AI capabilities and human expertise to deliver innovative solutions that accelerate business value, enhance operational excellence, and foster long-term loyalty. The IP Governance Lead CSA for Support, Azure, ABS, and Security plays a crucial role in mapping existing Skilling and Intellectual Property (IP) within the Solutions Catalog to the Partner Maturity Framework. This role involves continuous feedback collection from Service Delivery leaders in Partner organizations and Top 50 Partner CSAMs to pinpoint IP gaps. Subsequently, the IP Governance CSA collaborates with Global Customer Success (GCS) Global Solution Area (GSA) and Customer Service & Support (CSS) teams to create new IP and Skilling initiatives. Additionally, the role partners with the Partner Success Manager (PSM) community to deliver Skilling to Partners through scaled (1:many) approaches and with the CSA community to deliver IP to partners. Feedback from CSAMs and Partners on IP and Skilling deliveries is gathered and provided to CSA and PSM role owners to drive improvements. The IP Governance CSA is also tasked with a deep understanding of the GSA roadmap for Proactive priorities within the Solutions Portfolio and publicly available skilling collateral. This understanding is used to ensure Top 50 CSP partners are well-informed about the roadmap for Solutions Portfolio priorities through bi-annual roadmap updates. The role collaborates with the Practice Builder CSA counterpart to develop the CSAM Playbook for Practice Builder Action Planning, aligning deliveries with maturity attributes and strategic workload priorities. It serves as a trusted advisor to Top 50 CSA Partner CSAMs, guiding them in mapping skilling and IP to address gaps in Partner maturity. The role identifies common Partner maturity gaps and develops scaled (1:many) IP/Skilling and Agentic experiences to close these gaps. The IP Governance CSA is expected to meet with 25% of Partner Service Delivery leaders from Top 50 CSP Partners quarterly. Key responsibilities include developing metrics to track increases in Enhanced offtake and reporting monthly on progress, alongside tracking the number of Skilling & IP developed and delivered to Partners. The role also establishes 1:many IP governance to standardize approaches across solution areas. Microsoft's overarching mission is to empower every person and organization on the planet to achieve more. As employees, we foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals. We uphold values of respect, integrity, and accountability daily, cultivating an inclusive culture where everyone can thrive.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Nice To Haves

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Experience building a product or program from 0 to 1 with 2k+ users
• 5+ years of experience working with Partners or within a Partner ecosystem
• 5+ years of experience working with a major cloud service provider
• Hands-on experience with developing learning, onboarding, training collateral and/or Intellectual Property (VBDs, Tech Talks, etc.) for field audiences
• Deep understanding of the Azure & Security Solution Plays and GTM
• Familiarity with publicly available skilling across Azure and Security
• Demonstrated project management, leadership, and cross-group collaboration skills
• Ability to work through ambiguous situations with a can-do attitude and proactively determine creative solutions
• Proven ability to secure sponsorship and support from senior executives
• Experience with developing Agentic and/or Digital experiences
• Experience with managing a large customer or partner program and/or benefit
• Experience delivering solutions and tools within Microsoft
• Desire to operate at the intersection of technology and business, spearheading organizational, operational, and technological change.
• Deep understanding of cloud technology markets, trends, and dynamics
• Demonstrated ability to excel in an innovative, startup-like, fast-paced environment, with rapid exploration and ability to execute
• Ability to manage multiple simultaneous high-priority projects (often including project management of cross-functional v-teams).
• Comfortable illustrating lessons learned and sharing subject-matter-expertise across a matrixed organization
• Proven track record or delivering complex projects with matrixed V-Teams within challenging deadlines

Responsibilities

• Understand the GSA roadmap for Proactive priorities for the Solutions Portfolio and publicly available skilling collateral
• Ensure Top 50 CSP partners fully understand the roadmap for Solutions Portfolio priorities by developing bi-annual roadmap updates for Solution Areas
• Work with GSA teams to deeply understand the mapping of IP in the Solutions Catalog and connect IP delivery to Partner Capability & Maturity attributes in the Practice Builder Assessments
• Partner with Practice Builder CSA counterpart to develop the CSAM Playbook for Practice Builder Action Planning
• Serve as a trusted advisor to Top 50 CSA Partner CSAMs to help map skilling and IP to gaps in Partner maturity
• Consistently gather feedback from Partners and CSAMs on gap in existing Skilling & IP. Work with GSA teams to develop new IP
• Identify the most common gaps in Partner maturity. Develop 1: many IP/Skilling and Agentic experiences to close gaps
• Meet with 25% of Partner Service Delivery leaders for Top 50 Partners Quarterly
• Develop measures to track increase in Enhanced offtake and report monthly. Other core role indicators include # of Skilling & IP developed, and # of Skilling/IP delivered to Partners

Benefits

• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior