Cloud Services Support Lead (Program Manager – Intermediate)

Interactive Process Technology LLC • Radford, VA

4d • $130 - $160

About The Position

The Cloud Services Support Lead reports to Government division leadership and leads a team of cloud architects, system administrators, system engineers, and technical project managers. The team implements, manages, and administers customer projects in AWS and Microsoft Azure. The role reviews service agreements and project estimates, serves as the primary customer contact for operational matters, provides day-to-day technical and professional leadership to the cloud team, and manages multiple large projects.

Requirements

• Experience in computer science, information systems, engineering, business, or a related technical field.
• PMP certification or DAWIA Level III (or equivalent) in Program Management.
• Active security clearance required.
• Professional, customer-facing manner.
• Strong verbal and written communication skills.
• Experience successfully managing several large projects.

Nice To Haves

• Bachelor's degree in a technical or business field, or equivalent experience managing application development projects.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Review service level agreements, addendums, and cost estimates for customer cloud projects.
• Act as the main representative and point of contact for cloud customers on operational matters.
• Provide the cloud team with day-to-day technical and professional guidance and leadership.
• Manage several large projects at the same time.
• Lead a team of cloud architects, system administrators, system engineers, and technical project managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager