Cloud Network Operations Engineer III

Iridium Satellite, LLC•Tempe, AZ

2d•Hybrid

About The Position

Iridium is seeking a Cloud Network Operations Engineer III to join our Network Operations team, supporting, maintaining, and enhancing our Gateway cloud-native and on-prem distributed systems. In this role, you will focus on the reliability, performance, and scalability of our Gateway platform, including the Iridium Distribution Center (IDC) subsystem, an AWS-based message broker within our Certus transport services suite. You will work in a collaborative operations environment to support highly available and secure messaging infrastructure critical to production services. This position blends cloud infrastructure, network operations, and automation-driven delivery practices, including CI/CD and GitOps. You will contribute to monitoring, troubleshooting, and improving complex distributed systems while helping modernize operational processes. This role requires strong problem-solving skills in production environments and includes participation in on-call support, providing escalated tier support to all ground systems operations including Gateway Technical Ops, Tier 2 Customer Support, and Service Delivery teams.

Requirements

Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent relevant experience in lieu of degree)
5+ years of relevant experience in cloud infrastructure, network operations, systems engineering, or related fields
Strong experience with Linux (Red Hat preferred) in production environments
Solid understanding of IP networking, routing, and distributed systems concepts
Hands-on experience with AWS services, particularly ECS and EKS
Experience with messaging systems, distributed architectures, or integration platforms
Working knowledge of database systems and tools such as Oracle, MySQL, SharePlex, and Toad
Experience with CI/CD pipelines, Git-based workflows, and infrastructure-as-code practices
Strong troubleshooting skills across infrastructure, network, and application layers
A passion for design, development, and maintenance of real-time computing systems
Strong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issues
Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions

Nice To Haves

Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.)
Experience with observability tools (Prometheus, Grafana, ELK stack)
Practical experience of networking protocols, routers, switches, etc.
Direct experience with systems software life cycle
Experience in software development, especially C, C++, and Python
Experience in IP network engineering, development, integration, and testing

Responsibilities

Support, troubleshoot, and operate the IDC subsystem in a mission-critical, operations-focused team environment
Collaborate with vendors, subcontractors, consultants, and internal Engineering teams to resolve outstanding issues
Apply best practices in GitOps, DevOps, and DevSecOps, including CI/CD automation and security compliance
Institute and maintain Gateway subsystems and services, both on-prem and cloud-based
Maintain and improve remote monitoring and management system, including agent scripts, alert responses, dashboards, and periodic system reviews
Identify, investigate and resolve operations issues and work closely with the Operations team to improve maintenance procedures
Work with team members to ensure high quality products are ready to deploy into production according to the assigned schedule
Investigate and resolve complex system issues escalated from other internal support teams
Create and maintain maintenance documents for element systems and network infrastructure
Work closely with the System Verification and Test (SVT) team to ensure end-to-end validation of releases
Provide technical support to internal and external stakeholders as needed