Cloud Network Operations Engineer III

Iridium Satellite • Tempe, AZ

2d • Hybrid

About The Position

Iridium is seeking a Cloud Network Operations Engineer III to join our Network Operations team, supporting, maintaining, and enhancing our Gateway cloud-native and on-prem distributed systems. In this role, you will focus on the reliability, performance, and scalability of our Gateway platform, including the Iridium Distribution Center (IDC) subsystem, an AWS-based message broker within our Certus transport services suite. You will work in a collaborative operations environment to support highly available and secure messaging infrastructure critical to production services. This position blends cloud infrastructure, network operations, and automation-driven delivery practices, including CI/CD and GitOps. You will contribute to monitoring, troubleshooting, and improving complex distributed systems while helping modernize operational processes. This role requires strong problem-solving skills in production environments and includes participation in on-call support, providing escalated tier support to all ground systems operations including Gateway Technical Ops, Tier 2 Customer Support, and Service Delivery teams.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent relevant experience in lieu of degree)
• 5+ years of relevant experience in cloud infrastructure, network operations, systems engineering, or related fields
• Strong experience with Linux (Red Hat preferred) in production environments
• Solid understanding of IP networking, routing, and distributed systems concepts
• Hands-on experience with AWS services, particularly ECS and EKS
• Experience with messaging systems, distributed architectures, or integration platforms
• Working knowledge of database systems and tools such as Oracle, MySQL, SharePlex, and Toad
• Experience with CI/CD pipelines, Git-based workflows, and infrastructure-as-code practices
• Strong troubleshooting skills across infrastructure, network, and application layers
• A passion for design, development, and maintenance of real-time computing systems
• Strong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issues
• Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions

Nice To Haves

• Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.)
• Experience with observability tools (Prometheus, Grafana, ELK stack)
• Practical experience of networking protocols, routers, switches, etc.
• Direct experience with systems software life cycle
• Experience in software development, especially C, C++, and Python
• Experience in IP network engineering, development, integration, and testing

Responsibilities

• Support, troubleshoot, and operate the IDC subsystem in a mission-critical, operations-focused team environment
• Collaborate with vendors, subcontractors, consultants, and internal Engineering teams to resolve outstanding issues
• Apply best practices in GitOps, DevOps, and DevSecOps, including CI/CD automation and security compliance
• Institute and maintain Gateway subsystems and services, both on-prem and cloud-based
• Maintain and improve remote monitoring and management system, including agent scripts, alert responses, dashboards, and periodic system reviews
• Identify, investigate and resolve operations issues and work closely with the Operations team to improve maintenance procedures
• Work with team members to ensure high quality products are ready to deploy into production according to the assigned schedule
• Investigate and resolve complex system issues escalated from other internal support teams
• Create and maintain maintenance documents for element systems and network infrastructure
• Work closely with the System Verification and Test (SVT) team to ensure end-to-end validation of releases
• Provide technical support to internal and external stakeholders as needed

Benefits

• Award-winning and innovative satellite communications company
• Opportunity to make a difference in the world
• Exciting and innovative workplace
• Challenged to think outside the box and collaborate on new, bold ideas and solutions
• Empowering and inclusive culture
• Opportunity to be your best self

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree