Cloud Engineer

Trulieve•Tallahassee, FL

1d•Remote

About The Position

The Cloud Engineer supports the reliability, performance, security, monitoring, and continuous improvement of Trulieve's cloud-hosted platforms and business-critical applications across AWS, managed hosting environments, New Relic observability, load testing, deployment validation, and Snowflake platform services. The role translates telemetry into actionable insights, contributes to incident response, develops dashboards and reporting, and automates repeatable operational processes using scripting, APIs, Microsoft Copilot, Snowflake CoCo, and related technologies. The position is remote, within the IT Infrastructure business unit, and reports to the Manager, Cloud Infrastructure. Responsibilities include supporting cloud operations, observability and reporting, load-test readiness and monitoring, automation, incident response, cloud security and cost governance, documentation, and cross-functional collaboration.

Requirements

At least 2 years of experience in cloud infrastructure, systems administration, DevOps, observability, technical operations, or a related discipline.
Working knowledge of AWS services including EC2, S3, IAM, VPC, CloudWatch, and managed databases.
Knowledge of networking concepts including DNS, routing, subnets, security groups, firewalls, load balancing, and HTTP traffic.
Hands-on experience with New Relic or a comparable enterprise monitoring platform, including analysis of metrics, logs, alerts, dashboards, and performance trends.
Experience with scripting, APIs, workflow automation, or Infrastructure-as-Code using technologies such as PowerShell, Bash, Python, Terraform, or CloudFormation.
Ability to participate in incident response, planned deployments, release validation, and load-test activities that may occur outside normal business hours.
Ability to communicate technical evidence clearly to technical teams, management, vendors, and business stakeholders.
Strong documentation, follow-through, and a team-first, proactive approach.

Nice To Haves

Experience with New Relic APM, Infrastructure, Logs, NRQL, alerts, and synthetics; RDS Performance Insights, Aurora MySQL, CloudFront; or managed hosting platforms.
Experience supporting high-volume eCommerce platforms such as Adobe Commerce/Magento and load testing with NeoLoad or comparable tools.
Familiarity with Snowflake, Microsoft Copilot/Copilot Studio, Snowflake CoCo, Git/GitHub Actions, Azure DevOps pipelines, Ansible, or containers.
AWS Certified Cloud Practitioner, AWS Certified Solutions Architect - Associate, AWS Certified SysOps Administrator - Associate, New Relic Certified Observability Practitioner, or comparable certification.
Associate or bachelor's degree in a technical field, or equivalent relevant experience and technical training.

Responsibilities

Support provisioning, configuration, and lifecycle management of reliable, secure, and cost-efficient AWS infrastructure and other cloud or managed hosting platforms as assigned.
Implement and validate infrastructure changes across development, QA, staging, and production in accordance with change-management and release processes.
Create and maintain Azure DevOps work items and vendor support requests, keeping them updated with findings, blockers, dependencies, and status.
Coordinate technical activities with Webscale and other providers, verify implementation results, and document outstanding issues.
Develop and maintain New Relic dashboards, alerts, logging integrations, and application-performance views; onboard infrastructure and improve alert quality, coverage, and escalation routing.
Monitor infrastructure and application health using New Relic, AWS CloudWatch, Performance Insights, metrics, logs, traces, and synthetics; analyze trends, errors, capacity constraints, and regressions and communicate findings.
Produce recurring infrastructure KPI reports covering application, host, database, customer-experience, error-rate, and capacity metrics with trend indicators.
Monitor infrastructure and application behavior during load tests, document observations and bottlenecks, and assess release risk and readiness.
Review pre-load-test checklists, confirm infrastructure readiness, and coordinate test notifications and schedule changes.
Develop and maintain scripts, API integrations, workflow automations, Infrastructure-as-Code, and CI/CD improvements for recurring operational tasks, following source-control, peer-review, and change-management standards.
Use Microsoft Copilot, Snowflake CoCo, APIs, and approved AI-assisted technologies to summarize operational information, identify patterns, accelerate troubleshooting, and reduce repetitive work.
Investigate and resolve cloud, application, database, and performance incidents; serve as an escalation resource for P1/P2 issues and use telemetry to assess changes and anomalies.
Participate in Post-Incident Reviews and root-cause analysis, documenting contributing factors and implementing monitoring, alerting, runbook, and automation improvements.
Apply cloud-security practices including least-privilege IAM/RBAC, encryption, secure networking, resource tagging, privileged-access logging, and configuration governance.
Review cloud resources, permissions, configurations, and monitoring coverage for security, compliance, operational, and cost risks, including CDN and managed-hosting controls.
Evaluate utilization, availability, scalability, and capacity; recommend adjustments and contribute to cost governance through tagging standards, cost-anomaly review, and identification of inefficient resources.
Create and maintain runbooks, support procedures, troubleshooting guides, technical diagrams, change records, and operational documentation.
Collaborate with internal technology and product teams and external providers, connecting infrastructure behavior to application reliability and business impact.
Participate in Cloud Center of Excellence activities and promote standardized architecture, observability, security, automation, and FinOps practices.