Cloud Engineer

Cognostrategy•Washington, DC

8d•Onsite

About The Position

The Cloud Engineer architects, builds, and designs solutions integrating public cloud services, using Infrastructure as Code to support repeatable resource deployment. The role provides expertise in cloud reference architectures and solutions for software development in a DevOps environment. It supports a dual Microsoft Exchange and Google Workspace environment, with experience supporting both required. The position is on-site at the DOT office in Washington, DC, and includes participation in a 24/7 on-call rotation. The engineer configures and supports cloud environments and application workloads in Azure and/or AWS, supports Mail and MDM services, collaborates with external development teams, and helps improve agency cloud security. The role also handles operational support, resource reporting, service changes and releases, and maintenance of technical designs and operational documentation.

Requirements

At least 5 years of experience deploying and configuring application workloads within Microsoft Azure Commercial Cloud or AWS Cloud.
1–3 years of related experience designing, planning, and integrating cloud computing systems, with basic cloud computing skills and knowledge.
7 years of total hands-on experience in technology.
Demonstrated understanding of infrastructure components, including compute, network, and storage.
Demonstrated understanding of configuring and supporting application workloads in Azure or AWS.
Proven design, configuration, integration, testing, release, maintenance, and support experience with Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, OneDrive for Business, and Microsoft Security & Compliance.
Experience supporting both Microsoft Exchange and Google Workspace.
Understanding of shell scripting and command-line execution.
U.S. citizenship or green card holder status, at least 3 years of U.S. residence, and ability to obtain a public trust.
Ability to maintain effective customer relationships and manage workload and portfolios with Federal and Contractor leadership and end users for Mail and MDM service delivery.
Strong troubleshooting skills and ability to work as a team member.

Nice To Haves

Strong understanding of cloud engineering methods, applications, and best practices across cloud service providers.
Experience assessing, customizing, troubleshooting, optimizing, and maintaining current and emerging technologies, platforms, and applications to improve security and efficiency across network, compute, and storage.
Experience with cloud orchestration tools and continuous delivery processes for deploying and managing customer cloud infrastructure.
Proficiency automating processes with Terraform, AWS CloudFormation, Packer, PowerShell, or Python, including use of remote APIs.
Experience with containers, container orchestration systems, and hardening practices.
AWS Solutions Architect Associate and/or Azure Administrator Associate certification or higher.
Microsoft O365 certification or equivalent.
Ability to serve as a cohesive team member and change agent while acting as a consultant.

Responsibilities

Create and update cloud environment configurations to establish and support application workloads in Azure and AWS.
Configure Azure subscriptions, resource groups, virtual networks and subnets, load balancers, App Services, Azure Batch, virtual machines, resource tags, billing, policies, and security controls.
Configure AWS accounts, IAM users and roles, VPCs and subnets, load balancers, network routes, Transit Gateway, Control Tower, Systems Manager, Config Manager, stack sets, WAF, CloudFront, and Route 53.
Use shell scripting and execute commands through the command line.
Design and build automation platforms using Infrastructure as Code methodologies.
Support operational requests, communicate level of effort and status to the cloud leadership team, and provide resource data and status reports.
Identify and communicate opportunities to improve agency security posture in cloud environments.
Collaborate with external development teams to understand cloud workload solution architectures in agency AWS and Azure environments.
Coordinate production changes and releases for Mail and MDM services, functions, patches, and upgrades, including design, architecture, configuration, staffing, scheduling, risk analysis, approvals, communications, testing, implementation, monitoring, and operations.
Fulfill requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality.
Assess and report performance, access, licensing, and capacity, and recommend solutions.
Participate in a 24/7 on-call support rotation.
Manage and report on daily operations, deliverables, expectations, communications, risks, and stakeholder reporting.
Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, SOPs, work instructions, and knowledge articles.