Cloud Engineer – Managed IT Services (5117)

SMX•Columbia, SC

3h•$78,800 - $131,400•Hybrid

About The Position

SMX is seeking a skilled Cloud Engineer to join its State and Local Platforms and Data Managed Services team. The role supports multiple client environments by implementing, maintaining, and supporting cloud infrastructure and services. The engineer collaborates with internal teams and clients to ensure cloud systems are reliable, secure, and performant, while following industry standards and meeting service-level agreements (SLAs). This is a hybrid position requiring the candidate to be within commuting distance of Columbia, South Carolina. Periodic travel to customer facilities may be required. The role also participates in an on-call rotation for after-hours support as required.

Requirements

Associate’s or bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience.
At least 3 years of hands-on experience supporting, maintaining, or operating AWS, Azure, or GCP platforms; managed services or MSP experience is preferred.
Strong understanding of core cloud services, including compute, storage, networking, identity, security, and backup and recovery.
Experience with cloud configuration, monitoring, automation, and Infrastructure-as-Code tools such as Terraform, ARM, or CloudFormation.
Proficiency in scripting languages such as PowerShell, Bash, or Python.
Familiarity with service management tools such as ServiceNow or ConnectWise, ticketing systems, and ITIL practices.
Strong troubleshooting, communication, and documentation skills.
Ability to work independently, prioritize tasks, and manage time while supporting multiple clients and projects.
Must be within commuting distance of Columbia, SC.

Nice To Haves

Industry certifications in AWS, Azure, or GCP.
Familiarity with Zero Trust Architecture (ZTA), TIC 3.0, and security controls.
Exposure to AI/ML tooling in AWS or Azure, such as Bedrock, SageMaker, Comprehend, Lex, or Azure OpenAI.
Experience with containers such as Docker or Kubernetes, DevOps, and automation tools.
Knowledge of regulatory compliance standards such as HIPAA or SOC 2.

Responsibilities

Deploy, configure, and provide day-to-day operational support for client cloud environments across AWS, Azure, GCP, and/or hybrid platforms.
Implement and maintain cloud compute, storage, networking, and security resources for multiple clients.
Support cloud migrations, new implementations, system upgrades, and integrations with project teams and client contacts.
Automate routine operational tasks using Infrastructure-as-Code tools and scripting.
Monitor system health, performance, costs, and security alerts across client environments; proactively resolve issues and escalate as needed.
Respond to incidents and service requests in accordance with contractual SLAs, performing troubleshooting and root-cause analysis and documenting resolutions.
Enforce client-specific security requirements, access controls, and backup and recovery procedures according to compliance standards and best practices.
Maintain environment documentation, change logs, and knowledge base articles for assigned clients.
Collaborate with Service Desk and NOC teams to support managed cloud services customers.
Stay current with cloud services, features, and best practices, and contribute to service improvements and process optimization.
Participate in an on-call rotation for after-hours support as required.