Cloud Engineer

Universal Data Inc•Elmwood, LA

15d•Hybrid

About The Position

At Universal Data, the number one goal is to Create Raving Fans. The Cloud Engineer supports that goal through technical expertise, teamwork, and a customer-first approach. The role provides day-to-day support for cloud and hybrid infrastructure, serves as an escalation point, and helps manage contract client environments across organizations and industries. The engineer works with varied cloud and hybrid technologies and identifies solutions to improve clients’ existing environments. The position calls for strong technical and interpersonal skills, organization, motivation, and the ability to build trustworthy working relationships with end users. Guidance and support are available from the Service Coordinator or Director of Operations.

Requirements

At least 3 years of hands-on experience administering and supporting the Azure cloud platform.
Advanced expertise in Microsoft 365 administration and troubleshooting, including Intune and SharePoint.
Deep experience configuring and troubleshooting Microsoft Entra ID (formerly Azure AD).
Experience supporting Azure Virtual Desktop (AVD) and Windows 365.
Windows Server 2018+ administration experience, including Active Directory, AD Connect, and Group Policy Management.
VMware virtualization experience, including P2V and V2V server migrations from on-premises to cloud.
Experience supporting cloud backup and disaster recovery solutions.
Networking skills, including DNS troubleshooting, VPN configuration and troubleshooting, and basic routing.
Strong scripting skills in PowerShell and Python for automation.
Understanding of cloud security principles and compliance frameworks.
Excellent problem-solving skills and ability to diagnose complex, multi-layered technical issues.
Strong communication skills and the ability to listen well.
Strong commitment to delivering an excellent client experience.

Nice To Haves

Azure Solutions Architect or equivalent certifications.
Microsoft 365 Certified: Enterprise Administrator Expert.
Experience using a ticketing system, RMM tool, and PSA software.
Experience working with vendors to expedite troubleshooting.
Experience in an MSP or enterprise IT environment.

Responsibilities

Resolve escalated Helpdesk tickets related to cloud and hybrid infrastructure while providing clients with friendly, quick, and helpful service.
Help clients identify opportunities to improve their cloud environments.
Troubleshoot complex issues across Azure, Microsoft 365, and Entra ID.
Use the ticketing system to manage and resolve Helpdesk tickets and service requests, and record all work.
Maintain client documentation and inventory.
Perform routine proactive maintenance of client cloud environments.
Provide additional resources to the Projects team when needed to help deliver projects.
Create and maintain documentation for cloud solutions and configurations.
Escalate tickets requiring Project team support.
Keep clients informed about ticket status and notify them of changes or outages related to their issues.
Submit timesheets and expense reports according to applicable SOPs.
Identify, communicate, and mitigate potential risks with the Director of Operations and clients.
Follow the schedule provided by the Service Coordinator and SOPs for recurring daily and weekly tasks.
Follow security procedures and remain alert to security issues.
Identify opportunities for improvement, make constructive suggestions, and contribute to innovative change.
Undertake other duties as required by the Service Coordinator, Director of Operations, or Chief Information Officer.