Cloud Engineer III

QTS Data Centers • US NY Remote, NY

1d

About The Position

The Cloud Engineer III deploys, configures, troubleshoots, and maintains continuity of client and QTS physical and virtualized infrastructures and operating systems, including associated automation. The role requires strong cloud technology knowledge and the ability to analyze and resolve technical and process-based problems while prioritizing customer satisfaction and continuous professional growth.

The engineer supports VMware and related technologies, Windows and Linux platforms, system maintenance, capacity and performance management, testing, incident response, documentation, and escalated tickets. The role includes collaboration with stakeholder groups and the 24x7x365 Operations Service Center, with flexibility in availability as needed. The position requires U.S. citizenship due to federal customer contracts.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience.
• Seven or more years of progressive IT engineering experience.
• Advanced experience deploying, upgrading, and migrating complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi.
• Advanced experience configuring network virtualization technologies (NSX).
• Advanced experience configuring high availability and clustering.
• Advanced knowledge of protocols and services such as SMTP, SNMP, SSL, SSH, and DNS.
• Advanced experience deploying and administering Windows, CentOS, and Red Hat operating systems.
• Advanced understanding of Python, Ansible, PowerShell, and/or JavaScript, JSON, and REST APIs.
• Advanced experience hardening operating systems in accordance with compliance standards and policy.
• Advanced understanding of BGP peering, HSRP, and IP subnetting.
• Experience with enterprise-level Active Directory and Exchange administration.
• Experience with IT monitoring systems.
• U.S. citizenship, required by law due to federal customer contracts.
• Strong technical troubleshooting skills.
• Ability to communicate effectively with clients, vendors, and colleagues.
• Orderly documentation, time management, and planning skills.
• Excellent written and oral communication, problem-solving, and process-management skills.
• Ability to work effectively within a team in a matrixed organization.
• Strong customer relations skills.
• Ability to learn and apply new technology and methodologies in a distributed environment.
• Commitment to developing oneself and others to build talent and capabilities for sustained success.

Nice To Haves

• Six or more years of Systems Administration/Engineering experience, focused on virtualization and hyperconverged technologies.
• VMware Certified Professional-Data Center Virtualization (VCP-DCV) certification.
• One or more systems-focused certifications, such as MCSA/MCSE or RHSE/RHSA.
• One or more additional technology professional certifications, such as CompTIA A+ or Network+.
• Prior experience working in a data center environment.
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript, JSON, and REST APIs.

Responsibilities

• Develop and maintain thorough knowledge of assigned tasks, functional areas, and projects.
• Deploy and support VMware ESXi and similar technologies across various hardware platforms.
• Deploy, monitor, diagnose, and troubleshoot Windows and Linux platforms using diagnostic tools, commands, utilities, and monitoring tools.
• Demonstrate initiative and commitment to optimizing systems and processes.
• Conduct project scoping with stakeholder groups for moderately complex projects.
• Plan and execute scheduled system maintenance, including hardware and software upgrades and software and application patching.
• Plan and execute capacity monitoring and management.
• Plan and execute functional test planning and testing for assigned functional areas or projects.
• Create procedures proactively to prevent outages or reduce their severity.
• Analyze system performance proactively and identify opportunities for improvement.
• Create and update infrastructure documentation, including technical diagrams and workbooks.
• Write, update, or review Change Requests, MOPs, and similar documentation.
• Manage assigned escalated tickets to ensure SLA compliance and customer satisfaction.
• Provide operational support in response to monitoring alerts and resolve incidents.
• Respond effectively to production issues and take responsibility for seeing them through resolution.
• Provide customer-focused support through phone calls and ticket-based communications.
• Work with the 24x7x365 Operations Service Center and be flexible in availability as needed.
• Provide training and mentorship for lower-level team members.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, paid volunteer days, and floating holidays.
• Bonus eligibility.
• Stock Purchase Plan (SPP).
• Pet and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental leave.
• Military leave assistance and military benefits package.
• QTS Charitable Matching Gift Program.
• QTS scholarship for employee dependents.
• QTS Crisis Fund.
• Wellness program.
• Tuition assistance and tuition reimbursement.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior