Cloud Application Support Analyst

Gainwell Technologies LLC•Any city, OH

2d•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. As a Cloud Application Support Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission: Application and operations support on cloud-based infrastructure in Azure and AWS. Setup environment, deploy, and maintain .NET C# based applications in cloud environments. Work closely with development and other support teams to troubleshoot and resolve application or infrastructure related issues. Collaborate with end users to address application support needs and provide technical assistance. Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management. Identify opportunities for process improvements and contribute to service delivery enhancements. Participate in disaster recovery planning and support cloud security best practices.

Requirements

6+ years of IT support services and project/program experience
Technical experience with AWS and/or Azure cloud platforms and associated services
Technical experience with InRule
Technical experience with Business Intelligence: SSRS and SSIS

Nice To Haves

Appian (desired)
.NET C# (desired)

Responsibilities

Application and operations support on cloud-based infrastructure in Azure and AWS.
Setup environment, deploy, and maintain .NET C# based applications in cloud environments.
Work closely with development and other support teams to troubleshoot and resolve application or infrastructure related issues.
Collaborate with end users to address application support needs and provide technical assistance.
Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management.
Identify opportunities for process improvements and contribute to service delivery enhancements.
Participate in disaster recovery planning and support cloud security best practices.