Team Member, Closing Agent Vendor Management
About The Position
Are you ready to take your career to the next level? If you are motivated and passionate about beginning a career in our industry, you will enjoy being a valued member of the Vendor Management team. This position carries the primary responsibility of maintaining a compliant vendor database while working closely with vendors to resolve concerns and discrepancies. If you proudly consider yourself a detail oriented, efficient and organized worker, consider joining ServiceLink, a company committed to providing the training which will support our employees in reaching their full potential of advancement. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
Requirements
- High School diploma or equivalent required
- Basic Excel knowledge
- Detail oriented, efficient and organized
- Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
- Must be able to work overtime if needed
- Must be able to multi-task
- Knowledge of basic functions of a smartphone
Nice To Haves
- VLookup, Formulas, Pivot Tables is a plus but not required
Responsibilities
- Proficiency using ServiceLink operating systems and internal search engines
- Adhere to company policies and procedures
- Maintain professional relationships with vendors
- Make necessary updates to vendor profiles, as needed
- Update county coverage area, fees, products and base schedule information for vendors, as needed
- Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps
- Monitor vendors for overall performance and counsel, as necessary
- Recruit new qualified vendors to be added into the database
- Help seek resolution to any billing/payment inquiry
- Maintain team folders
- Ability to assist vendors with all aspects of their daily work, as needed
- Meet production goals and accuracy requirements
- Follow up for appointment updates and other vendor-related task, as needed
- Answer incoming phone calls
- Work directly with other internal departments, as needed
- Perform all other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
