Closing Agent

OYSTER HARBORS MARINE INC•Osterville, MA

About The Position

Oyster Harbors Marine is a premier marine dealership and service organization dedicated to delivering the ultimate boating experience through exceptional service, premium brands, and a passionate, professional team. We proudly represent some of the industry's most respected brands and provide world-class sales, service, marina, storage, and brokerage services throughout New England. Our core values are: Customer Obsession Brand Stewardship Teamwork and Passion Position Summary The Closing Agent is responsible for managing and coordinating all administrative aspects of boat sales transactions from contract through funding and delivery. This role serves as the central point of coordination between sales, accounting, service, customers, lenders, manufacturers, and registration agencies to ensure a seamless and professional customer experience. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple transactions simultaneously while maintaining exceptional accuracy and communication.

Requirements

Previous experience in marine, automotive, RV, powersports, finance, title processing, banking, legal administration, or transaction coordination preferred.
Strong organizational and time management skills.
Excellent verbal and written communication abilities.
Ability to manage multiple projects and deadlines simultaneously.
High attention to detail and accuracy.
Proficiency with Microsoft Office and CRM/database systems.
Professional demeanor and customer-first mindset.

Nice To Haves

Vessel registration and titling.
USCG documentation processing.
Marine financing and lending procedures.
YachtCloser, Dynamics 365, or similar transaction management systems.
Marine dealership, brokerage, or marina operations.

Responsibilities

Manage new, used, and brokerage transactions from signed contract through closing.
Review sales documentation for accuracy and completeness.
Coordinate deposits, payment schedules, funding requirements, and final settlements.
Track transaction status and maintain accurate records within company systems.
Ensure all required documentation is completed prior to delivery.
Serve as a primary point of contact during the closing process.
Communicate regularly with customers regarding documentation requirements, funding status, registration, and delivery timelines.
Provide a high-touch, white-glove customer experience throughout the transaction.
Process vessel registrations and titles in applicable states.
Coordinate USCG documentation and transfers when required.
Prepare and submit lender documentation packages.
Ensure compliance with all state and federal requirements.
Work closely with Sales, Service, Accounting, and Delivery teams to coordinate customer deliveries.
Communicate delivery dates and dealer-added equipment requirements to service teams.
Monitor transaction progress and proactively identify potential delays.
Participate in regular sales and operations meetings as needed.
Coordinate customer payments and lender funding.
Verify payoff information for trade-ins and brokerage transactions.
Prepare closing packages and settlement statements.
Assist Accounting with transaction reconciliation and record retention.
Maintain and update the company's F&I and closing logs.
Track vessel status through the sales and delivery process.
Support continuous improvement of transaction workflows and systems.
Help ensure consistency across all Oyster Harbors Marine locations.