Clinician Operations Manager

CVS Health • Work At Home-Florida, FL

9d • $60,300 - $132,600

About The Position

Coordinates and aligns activities across operational teams to ensure smooth daily operations. Manages staffing levels, scheduling, and workload distribution to support adequate coverage and efficient resource use. Contributes to business objectives and helps the organization remain competitive. The role monitors operational performance, identifies opportunities to improve workflows, addresses concerns and incidents, supports compliance and quality, and promotes continuous improvement. It also oversees ongoing training so team members understand and comply with requirements for their roles.

Requirements

• 3 to 5 years of clinician management experience, including prior experience managing a team of providers.
• 3 to 5 years of leadership experience.
• 3 to 5 years of stakeholder management experience, including articulating organizational value to executives and communicating the value of backlog or roadmap work using data, KPIs, or expected financial results.
• Adept at planning, delivering, and supporting execution.
• Adept at problem solving and decision-making.
• Adept at collaboration and teamwork.
• Adept at growth mindset, agility, and developing yourself and others.
• Post-secondary or high school education, or specialized training such as technical or vocational programs.

Nice To Haves

• 3 to 5 years of prior practice manager experience.

Responsibilities

• Analyze workload patterns, forecast resource needs, and recommend adjustments or enhancements.
• Monitor operational performance metrics and key performance indicators to assess operational efficiency and effectiveness.
• Identify process improvement opportunities within operations support functions through workflow analysis.
• Address customer or client concerns, investigate operational incidents, identify root causes with stakeholders, and implement corrective actions.
• Establish and enforce compliance guidelines and quality-control processes, including quality assurance programs and initiatives to improve compliance and quality.
• Collaborate with cross-functional teams to implement process improvements and measure their impact.
• Facilitate communication within operations support teams and with other stakeholders.
• Encourage innovation, gather employee feedback, and implement initiatives to improve operational effectiveness and customer satisfaction.
• Oversee ongoing training to ensure team members are versed in and compliant with the requirements of their roles.
• Manage staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED