Clinician Operations Manager

CVS Health•Work At Home-Texas, TX

9d•$60,300 - $132,600

About The Position

Coordinates and aligns activities across operational teams to support the smooth execution of daily operations. The role manages staffing levels, scheduling, and workload distribution to provide adequate coverage and efficient resource use, while contributing to business objectives and the organization’s competitiveness. It monitors operational performance and quality, addresses concerns and incidents, supports process improvements, facilitates communication, and oversees team training.

Requirements

3 to 5 years of clinician management experience, including prior experience managing a team of providers.
3 to 5 years of leadership experience.
3 to 5 years of stakeholder management experience, including communicating organizational value to all company levels and articulating roadmap or backlog value using data, KPIs, or expected financial results.
Adept at execution and delivery, including planning, delivering, and supporting.
Adept at problem solving and decision-making.
Adept at collaboration and teamwork.
Adept at growth mindset, including agility and developing yourself and others.
Post-secondary or high school education, or specialized training such as technical or vocational programs.

Nice To Haves

3 to 5 years of prior practice manager experience.

Responsibilities

Analyze workload patterns, forecast resource needs, and recommend adjustments or enhancements.
Monitor operational performance metrics and key performance indicators (KPIs) to assess efficiency and effectiveness.
Identify opportunities to improve operations support functions through workflow analysis.
Address customer or client concerns, investigate operational incidents, and work with stakeholders to identify root causes and implement corrective actions.
Establish and enforce compliance guidelines and quality-control processes, including quality assurance programs and initiatives to improve compliance and quality.
Collaborate with cross-functional teams to implement process-improvement initiatives and measure their impact.
Facilitate communication within operations support teams and with other stakeholders.
Encourage innovation, gather employee feedback, and implement initiatives to improve operational effectiveness and customer satisfaction.
Oversee ongoing training so team members are versed in and compliant with their respective roles.
Manage staffing levels, scheduling, and workload distribution to ensure coverage and efficient resource utilization.