Clinician Operations Manager

CVS Health•Work At Home-Kentucky, KY

9d•$54,300 - $119,340

About The Position

The Clinician Operations Manager coordinates and aligns activities across operational teams to support smooth daily operations. The role manages staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient use of resources, while contributing to business objectives and the organization’s competitiveness. The manager monitors operational performance, identifies opportunities to improve workflows, responds to customer or client concerns and operational incidents, and works with stakeholders to address root causes. The role also establishes compliance and quality-control processes, collaborates across teams on improvement initiatives, supports effective communication, fosters continuous improvement, and oversees team training to ensure employees understand and comply with their role requirements.

Requirements

3 to 5 years of clinician management experience, including prior experience managing a team of providers.
3 to 5 years of leadership experience.
3 to 5 years of stakeholder management experience, including communicating organizational value to all levels of the company and presenting roadmap or backlog value using data, KPIs, or expected financial results.
Adept at execution and delivery, including planning, delivering, and supporting.
Adept at problem solving and decision-making.
Adept at collaboration and teamwork.
Adept at a growth mindset, including agility and developing oneself and others.
Post-secondary or high-school education, or specialized training such as technical or vocational programs.

Nice To Haves

3 to 5 years of prior practice manager experience.

Responsibilities

Analyze workload patterns, forecast resource needs, and recommend adjustments or enhancements.
Monitor operational performance metrics and KPIs to evaluate operational efficiency and effectiveness.
Identify process improvement opportunities through workflow analysis.
Address customer or client concerns and investigate operational incidents; work with stakeholders to identify root causes and implement corrective actions.
Establish and enforce compliance guidelines and quality-control processes, including quality assurance programs and initiatives to improve compliance and quality.
Collaborate with cross-functional teams to implement process improvements and measure their impact.
Facilitate communication within operations support teams and with other stakeholders.
Encourage innovation, gather employee feedback, and implement initiatives to improve operational effectiveness and customer satisfaction.
Oversee ongoing training to ensure team members are knowledgeable and compliant in their roles.
Manage staffing levels, scheduling, and workload distribution to support adequate coverage and efficient resource utilization.