Clinician Onboarding Specialist (BBS938)

Hire Overseas

6d•Remote

About The Position

The Clinician Onboarding Specialist owns the onboarding experience for new clinicians joining a fast-growing virtual behavioral health platform serving underserved patient populations in the United States. The specialist leads live onboarding sessions, demonstrates the EHR and payroll systems, prepares session materials, responds to follow-up questions, and identifies recurring issues to help improve onboarding processes. This function is currently managed by a company leader and will be transitioned to the person hired. The role requires clear, warm communication and strong energy during extended live video calls with large cohorts. The specialist works remotely and coordinates with internal team members to escalate complex or clinical questions. The position is full-time, with hours aligned to the team and Monday-through-Friday availability from 9 AM to 5 PM US Pacific Time.

Requirements

Strong written and verbal English communication, with clear, professional, and warm delivery.
Healthcare experience, ideally in behavioral health, therapy, or clinical support.
Comfort navigating and presenting EHR platforms during live screen-share calls.
Experience guiding clinicians or staff through onboarding, including healthcare guidelines, policies, and platform navigation.
Familiarity with payroll systems such as Rippling, Gusto, or similar.
Strong presence and energy on live video calls, with the ability to engage a large group throughout an extended session.
Proficiency with Google Workspace, Notion, Airtable, and similar productivity tools.
Strong organization and self-direction to manage preparation, delivery, and follow-up across multiple onboarding cohorts.

Nice To Haves

Familiarity with Tebra.
Experience with Rippling.
Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting.
Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform.
Familiarity with Tebra or similar behavioral health EHR platforms.
Experience managing onboarding programs for large cohorts across multiple sessions.

Responsibilities

Lead three-hour live video onboarding calls for newly hired clinicians, keeping large cohorts engaged and confident through clear communication and strong energy.
Demonstrate the EHR platform via screen share, including workflows, documentation, scheduling, and platform navigation.
Guide clinicians through payroll setup and processes, including timesheet entry in Rippling or a comparable system.
Answer live technical and process-related questions with composure.
Prepare materials, presentations, and platform setups before each session; coordinate participant lists, calendar invitations, and pre-call communications.
Respond accurately and promptly to clinicians’ post-call questions by email or messaging, and track open questions through resolution.
Escalate complex or clinical questions to the appropriate internal team member.
Document recurring questions and onboarding friction points, and help improve materials, scripts, and workflows.