Clinician Onboarding Specialist (BBS888)

Hire Overseas

18d • Remote

About The Position

The Clinician Onboarding Specialist owns the onboarding experience for clinicians joining a virtual behavioral health platform. The role leads three-hour live video onboarding sessions for large clinician cohorts, guiding participants through the EHR platform, workflows, documentation, scheduling, platform navigation, and payroll setup. The specialist prepares session materials and logistics, answers questions during and after onboarding, and escalates complex or clinical inquiries to the appropriate internal team member.

This high-priority function directly shapes clinicians’ first weeks on the platform. The specialist identifies recurring questions and friction points, documents them for the internal team, and contributes to ongoing improvements in onboarding materials, scripts, and workflows. The role is currently performed by a company leader for approximately 20 hours per week; no specific weekly hours commitment for the person taking over the role is stated. The position is 100% remote and requires availability Monday through Friday, 9 AM to 5 PM US Pacific Time.

Requirements

• Strong written and verbal English communication skills with clear, professional, warm, and confident delivery.
• Healthcare experience, ideally in behavioral health, therapy, or clinical support.
• Comfort navigating and presenting EHR platforms during live screen-share calls.
• Experience guiding clinicians or staff through onboarding processes, including healthcare guidelines, policies, and platform navigation.
• Familiarity with payroll systems such as Rippling, Gusto, or similar platforms.
• Strong energy and presence on live video calls, with the ability to engage a large group throughout an extended session.
• Proficiency with Google Workspace, Notion, Airtable, and similar productivity and collaboration tools.
• Strong organization and self-direction, including the ability to manage preparation, delivery, and follow-up across multiple onboarding cohorts simultaneously.
• Availability Monday through Friday, 9 AM to 5 PM Pacific Time.

Nice To Haves

• Familiarity with Tebra; experience with Rippling is preferred.
• Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting.
• Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform.
• Familiarity with Tebra or similar behavioral health EHR platforms.
• Experience managing onboarding programs for large cohorts across multiple sessions.

Responsibilities

• Lead three-hour live video onboarding calls for newly hired clinicians.
• Share the screen and guide clinicians through the EHR, including workflows, documentation, scheduling, and platform navigation.
• Guide clinicians through payroll setup and timesheet entry in Rippling or a comparable system.
• Keep large cohorts engaged, focused, and confident throughout onboarding sessions.
• Answer technical and process-related questions during live calls.
• Prepare materials, presentations, and platform setups before each session.
• Coordinate participant lists, calendar invitations, and pre-call communications.
• Respond to post-session clinician questions by email or messaging with accurate, timely answers.
• Track outstanding questions and ensure clinicians receive complete responses.
• Escalate complex or clinical questions to the appropriate internal team member.
• Identify recurring questions, confusion points, and onboarding friction, and document and flag them to the internal team.
• Contribute to improving onboarding materials, scripts, and workflows based on observations from sessions.

Benefits

• Paid in USD, with payments every 15th and 30th.
• Paid time off in accordance with company policy.
• Holiday observance per company guidelines.
• 100% remote setup.
• Direct, long-term role with the opportunity to own a high-priority function and affect clinician experience and operational quality.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed