Clinical Trial Associate (Associate, Rater Services)

Cogstate

19d•$65,000 - $75,000•Remote

About The Position

Cogstate is seeking a Clinical Trial Associate, also referred to as Associate, Rater Services, to support multiple tasks and functional areas and ensure timely delivery of the Cogstate Rater Training Program. The role liaises with Scale Management, the Clinician Network, Science, Site Training and Monitoring, sponsor-designated training contacts, and other functional areas as needed during a clinical trial program. The associate supports study reporting, maintains relationships with study sites, raters, CRAs, and sponsors, and provides quality management and oversight for assigned clinical trial programs. The position supports Rater Services Managers, serves as the primary contact for sites, raters, and CROs from study start-up through close-out, and may assume the Rater Training Lead role for small to medium-sized studies. Cogstate is a virtual-first company; employees in this role may work remotely from anywhere in the United States.

Requirements

Bachelor's degree and/or at least 3 years of relevant experience.
At least 2 years of work experience related to clinical trials.
Ability to multitask and remain highly organized and methodical, with attention to detail.
Strong interpersonal skills with team members, customers, and third-party providers.
Ability to learn quickly, work independently, plan, and take a proactive approach.
Strong computer literacy; Excel and Office proficiency are emphasized.
Strong written and oral communication skills, including operational support and conflict resolution.
Problem-solving skills, careful checking of work, ability to work quickly, accurate record keeping, and compliance with procedures.
Ability to handle multiple tasks, establish and manage competing priorities, and work independently.

Nice To Haves

Study start-up experience.
CRA/CRO experience.
Project Management or service-related industry experience.
Experience working with clinical software.

Responsibilities

Manage and execute tasks in accordance with company SOPs and agreed regulatory standards.
Maintain accurate records, update applicable trackers in real time, and manage high volumes of email and site communications.
Adapt to study changes, reprioritize assignments according to study needs, and work independently.
Mentor junior study team members and oversee their work output.
Support Rater Services Managers with assigned tasks with minimal oversight.
Serve as the primary point of contact for sites, raters, and CROs from study start-up through close-out.
Drive project activities and ensure timely delivery of tasks and client deliverables.
Communicate directly with site-level staff to provide operational support throughout the study lifecycle.
Manage and deliver Phase I–III clinical trials, understanding and tracking progress against the project SOW.
Proactively manage, track, and communicate key project deliverables to the study PM, sponsor, or Rater Training Lead.
Assume the Rater Training Lead role for small to medium-sized studies.
Coordinate consultant (LEAD) communications and scheduling.

Benefits

Performance-based bonus with a target opportunity of 5% of annual base salary, subject to the applicable bonus plan.
Remote work from anywhere in the United States.
20 days of vacation leave, 10 days of personal leave, and 10 paid public holidays.
401(k) matching up to 3% of yearly salary.
Competitive base salary and additional earning opportunities based on the position.
Health and dental insurance options with company contributions.
Free vision insurance for full-time employees.
Employer-sponsored short-term and long-term disability and life insurance.
Healthcare and dependent care flexible spending accounts.
Learning and development opportunities, including mentorship and assistance with programs or certifications.