Clinical Triage Nurse, RN (Mon, Tues, Fri, Sat 9:30am-8:00pm)

HarmonyCares•,

2d•$35 - $38•Remote

About The Position

HarmonyCares is a national value-based provider of in-home primary care for people with complex healthcare needs. The Clinical Triage Nurse, RN assists with triage of inbound sick calls from Medical Group patients. The role assesses patient symptoms, provides appropriate medical advice, determines the level of care required, and coordinates care with the care team. It also reviews clinical test results and uses clinical judgment to summarize results for provider review. The position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely and provide healthcare guidance to patients. The scheduled hours listed for the role are Monday, Tuesday, Friday, and Saturday, 9:30 a.m.–8:00 p.m. Compensation is posted at $35.14–$38.25 per hour. Individual compensation packages depend on factors including skills, experience, qualifications, and other job-related considerations.

Requirements

Graduate of an approved or accredited nursing education program as a Registered Nurse.
Hold a current, valid RN license and be able to obtain and maintain an RN license in all service states within six months of hire.
Satisfactorily complete required nursing continuing-education requirements.
React decisively and quickly in urgent and emergent situations.
Strong comprehension of medical terminology and pharmaceuticals.
Demonstrated multitasking experience.
Strong written and spoken communication skills.
Demonstrated proficiency using an electronic health records system.
Ability to communicate effectively with providers, patient care teams, patients, patients’ family members, and facility staff.
Ability to work remotely and independently.
Knowledge of basic principles, practices, and techniques in primary healthcare.
Strong organizational skills and attention to detail.
Conflict-resolution skills.

Nice To Haves

Familiarity with Medicare and Medicaid insurance and programs.
At least two years of experience as an RN.
Contact center experience.
Nurse triage experience.
Experience with Aprima EHR.
Multistate License (MSL).

Responsibilities

Prioritize and promptly respond to inbound phone calls and voicemails, and adhere to daily availability expectations based on the schedule.
Provide empathetic, professional, solutions-oriented customer service to patients and other callers.
Determine whether an inbound interaction requires clinical triage or transfer to another care team member, and follow appropriate transfer processes.
Assess patients’ symptoms and medical history by phone, using probing questions and the electronic health record to gather information.
Use evidence-based guidelines to assess urgency and assign an appropriate triage priority.
Identify situations requiring crisis intervention and follow protocols for connecting patients to emergency services.
Educate patients, caregivers, and others about health maintenance, disease prevention, self-care, medications, and follow-up steps according to protocol.
Make outbound calls to communicate provider orders on behalf of providers.
Collaborate with the care team to meet patient needs and ensure follow-ups are completed.
Communicate with patients and families, address concerns, and provide emotional support.
Prioritize and respond promptly to inbound test results; assess result urgency and determine appropriate clinical information to convey to providers.
Analyze results data to identify needs, patterns, and variances, and communicate findings to providers.
Enter patient results and quality metrics according to defined protocols.
Maintain clear, compassionate written and verbal communication with care team members.
Follow company policies and procedures and meet quality standards and productivity expectations.
Identify, acknowledge, escalate, and/or address patient complaints, grievances, and concerns promptly and effectively.
Participate in projects and quality-improvement initiatives as assigned.
Perform additional duties assigned by the Clinical Triage Manager and/or Director related to clinical performance and outcomes.